Im new in the city and went to janet's to get my roots done. The stylist helping me must have put on something way too strong and it started to scold my head. She only left it on for a matter of minutes- not even able to finish coloring- because of the intensive pain. She claimed that i must have had an allergic reaction and did not seem at all apologetic. I now have fried roots, which is not an allergic reaction but her coloring error. When i talked to Janet about this she took no responsibility for her employee. Telling me she didnt do it, she seemed frustrated and annoyed with my speaking to her. She told me the only way she would fix it is if i paid her to. I understand beauty mistakes happen, but the lack of consideration really upset me the most. I have never had a worse salon experience.
Cons: poor customer service and quality
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