I work for an insurance company and spend a large portion of my day working with tow yards and body shops. These guys will not let an insurance representative look at your car until you (the owner) has signed paperwork to release the vehicle. \r
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This ultimately delays your claim b/c your insurance company cannot look at your car until you go to the tow yard. They don't care if you were hurt, live out of town - they just quote policy and say that's the way its always been. \r
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No other tow company has this policy. As I see it - Lima's Towing trys to extract every penny of storage charges by making it difficult on both the owner and insurance company to have the vehicle inspected.\r
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If the police call these guys to your accident - decline their service and call Cupertino Towing (in Santa Clara), Finish Line Towing, Bill's Towing, Ellison's Towing, Delta Twoing or Motor Body. These are all better alternatives to these guys.
Cons: customer unfriendly policies
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