I'm from North Carolina and while visiting my daughter over the Christmas, 2007 Holidays I found some problems with her car. I took it to Firestone Tire and Auto Center at 1221 Broadway where I was advised of many things wrong with the car. Not having any other options at the time I went ahead with the recommended service. I cannot speak to the quality of service. The repairs were not things that could be seen except for a new radiator which was installed. When I picked the car up and turned on the heater, there was a strong odor of exhaust fumes coming into the cabin of the car. This was something new as we had never had any trouble of this kind before. I took the car back to Firestone and was later advised that the exhaust manifold was damaged. The solution they offered was that they or I could take it to a person nearby and have it welded. I was advised that it would only cost ME about $50.00 to $100.00 to have this done. I called a friend who happens to be a certified welder and ask if an exhaust manifold could be properly welded. He advised that it had been his experience that due to the type metal they were made of, they did not respond well to welding repairs and to save that expense and replace the manifold. After all I had experienced with Firestone I took the car to an exhaust system repair shop and had them check it never telling them what the people at Firestone had said. They advised the pipe going from the manifold to the catalytic converter was damaged so the problem was not the manifold. I asked if this repair could be made by welding. They stated it could not. Of course, I had to have this damage repaired totally at my expense. \r
I am very disappointed in not only the service at Firestone but also in their unwillingness to accept any responsibility for the damage. It's my opinion that their actions reflect a lack of integrity and concern for the customer. I will not be going back.
Pros: I'll reserve this until further verification of repairs can be made.
Cons: Would not accept any responsibility for damages they likely done.
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