We decided to visit The Pet Hospital of Tierasanata after searching via the internet and reading reviews... thus it is absolutely necessary to explain why I would not recommend choosing this vet for your beloved pet(s). Do yourself and your pet a favor and try and find a more suitable vet.
Please.
Ok, the first visits were average although Dr. Grafton seemed less then honest regarding his knowledge of small animals (pet rattie in our case). We should have followed our initial gut reactions.
The last visit involved an extreme wait (understandable) prior to even being seen although we held an appointment. Then after being told 15 minutes more it was more like 1 hour. Don't get me wrong, I understand waiting (especially in any healthcare situation) but when you say 30 minutes try and keep it under an hour; if you can't say so or have someone explain.
After an x-ray we were to discuss doing additional tests so there was more waiting. Eventually, an assistant with incredibly poor service skills literally took our pet without explaining anything to us. Note, we hadn't discussed or committed to any procedures yet.
After 30 minutes or so of our pet undoubtedly being stressed out and our anticipation of someone addressing the situation another woman comes to us and says. ""I am sorry to be the bearer of bad news..."" Are you kidding me!!! This was absolutely ridiculous. She was referring to the fact that our rattie had not yet been seen and we'd be waiting longer.
Finally, Dr. Grafton came in diagnosing out rattie with fluid/substance in one side of her lungs. Ok? I then asked him which side the fluid was on.
He had no idea if the rattie was lying face up or face down for the x-ray. Thus, just ""guessed"" which side of the 250g rattie to stick a needle in. Not to mention the warns of pain and danger of doing such a procedure he mentioned so that we could think about it before HE decided to go ahead and do it.
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