Before making my dog's first grooming appointment, I called and asked if they had experience cutting a Scottish Terrier. I was told they knew how to do the cut. When I brought my dog in, I once again asked if they knew how to do the Scotty dog cut and again I was told they knew how. I instructed them to just trim the fur on his body (its was about 5-6 inches long) and to trim his eyebrows and shape the face and body overall to the Scottish terrier cut. When I came to pick up my dog, they had completely sheared off all of his fur over his entire body and legs. It was not a slight trim or shaping his cut to look like the cut Scottish terriers have, and the length they left on his body was about 1/2-1 inch over his entire body. Not only that, it was winter and the weather was averaging about 30-40 degrees during the day. His entire beautiful shiny black protective coat was completely gone, as well as any length at all on his legs. They even shortened the ""flag"" of fur coming off of his tail. They had no idea how to cut the Scottish terrier cut. I am upset because you put your trust in people when they claim they know how to do something and they don't. What was so disturbing is that they didn't think there was even a specific type of cut that my dog was supposed to have...they just took off all of his fur. They offered to refund my money to me but by then the damage was done. I went back and got my money but it is going to take months for it to grow back and it's December. Not only that, it will not grow back in the natural lengths that the Scotty dog's fur naturally grows because he was cut so strangely and areas where the fur is to be longer than other areas no longer exists....everything is all one length. This pet salon is well known and has been around for awhile, according to others. I was so shocked to discover that they claimed to know how to do something when it was clear they didn't.
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