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Poor Customer Service - Review by citysearch c | August Moon Restaurant

August Moon Restaurant

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Poor Customer Service 11/21/2007

We ordered our food at 6.30pm and were told that it would be 45 minutes. After 50 minutes, we gave them a call and they said that they were busy that it would be 20 more minutes. So we waited 30 more minutes to give them a call, and the host on the phone had no idea who we were! We gave our address and explained our order and she said that we should have received it a while ago and that she will call us right back. She calls us right back to say that it will be 20 more minutes!!! My husband asked her, isn't out food going to be cold? At that point we were thinking of canceling our order. However the delivery guy showed up and it was 8.15pm!! We ended up waiting 1h45 for our food which came lukewarm!! The hostess on the phone was inconsiderate and impolite! We can understand that it was the day before Thanksgiving but they shouldn't take more than they can handle!!!And thats not all: while eating,my husband found a piece of glass in his beef lo mein CAN YOU BELIEVE THAT? Where did that come from???? Well, we won't order there again, the food is decent but definitively not worth it!!! Pros: Decent food - not comparable to PF Changs Cons: Poor service, long time for delivery more
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