I have a kenwood KDC-716S car stereo, one with known problems after about a year of use (beyond warranty.) The unit has a flaw in the motor wiring which causes it to fail prematurely. With no warranty, repair or replacement (both at my cost) are the only options.
Numerous online review have said it cannot be fixed, but I wanted to know if there were any way to avoid buying a whole new stereo. This place requires $45 to take a look, to diagnose, and give an estimate. They wouldn't even consider the option that it couldn't be fixed (which still seems likely.) Even *if* this were the problem could they fix it? No way they could answer. They wanted to unit and $45 to take a look. I got the classic 'company policy' line.
Fine. So I recommend 'consumer policy': places with questionable customer service don't get our business.
Cons: , questionable policy
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