We live in this area and have eaten at Claire's several times over the years. The food is wholesome and the prices are fair but the service is quite horrible this past year. My wife and I usually give a restaurent two chances to get it right before we stop going there and tell our friends not to eat there either. Once we were seated and waited 15 minutes, I looked at my watch, at which time we stood up and left. Although we were given a menu by the hostess no one came to our table or even gave us a glass of water. And when we did get up and walk out the hostess smiled, was standing next to our table the entire time, and said "come again". The second time was a Sunday at 1:15 pm. We entered and was told it would be a few minutes. There were 4 booths open and two couples seatting at other booths eating. We were the only ones waiting to be seated. After 10 minutes a couple with a child enter and were promptly seated. When I complained to the hostess I was told the booths were for 3 or more people and since we were two we'd have to wait. I complained to the manager and the hostess began to argue with me trying to justify why we had to wait when once the manager told her to go ahead and seat us. At that time we told the manager we'd never be back and left. A simple, "let me seat you and lunch is on me" would have kept my business. Now we'll never eat there again, the better business bureau has been contacted AND our rather large group of friends and family have committed to us they too have had similar circumstances and said they would never eat there again. All totaled we figure maybe 30 meals a week has been lost. Maybe service is better now. :-)
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