Advanced Appliance & Air Repair

Outstanding professionals; knowledgeable and honest. I am happy to have these good folks taking care of my home. Highly recommend. more

Advanced Appliance & Air saved us THOUSANDS of dollars. I was told by a national competitor that our HVAC system would need a $2,000 fix/maintenance. I had Shaun from Advanced Appliance & Air come out and he was able to diagnose and correct a problem for less then $200. If you are looking for highly skilled and HONEST repair technicians - HIRE ADVANCED APPLIANCE & AIR. Joe, Donna & Shaun are wonderful hard working individuals that run their business with wonderful values. I highly recommend them. more

Advanced Appliance Service was called to check on our HVAC. A young man named LG showed up I explained the problem of high humidity and LG went to work. LG found the problem and fixed it quickly. LG then went beyond and found a drainage problem and fixed it. LG is very knowledgeable and I felt confident that he knew exactly what he was doing. I highly recommend Advanced Appliance Service and recommend LG as the man to get the job done right the first time. more

I hire jesse to repair my washer and my air conditioner. He did a great job and repaired them both for less than half of other techs for the same job. I have called him two times now and will only use him. Very good work jesse, thanks. more

When I called, my first question was whether they offer a window of time, or if they had specific appointment times. They said they offered actual appointment times. Yay! My appointment was at 9am. They were here by 9:05am. A man and a woman came together. They both walked into the kitchen, leaned in closer to the refrigerator and both said, ""The fan's dead."" They opened up the freezer and saw that their hunch was right. Since they had asked for the model number on the phone, they had all the parts they'd need. They fixed the refrigerator very quickly. I enjoyed chatting with them. They were out by 9:40am. Fair price. Had the part. On time. Nice people. VERY pleased. I'll definitely call again if I have another problem with a major appliance. more

I cannot rave about Advanced Appliance and Air Repair enough! They are my absolute go-to appliance and air conditioning people - their prices are fair, they know what they are doing, and they are 100% reliable.\r \r My husband accidentally called the wrong repair company for our broken washing machine and was told that the washing machine was probably toast. Of course Shaun with Advanced Appliance and Air Repair had our washing machine working in about an hour.\r \r They've also helped us extend the life of our ancient HVAC system and fixed our fridge.\r \r Basically, they are amazing. more

Very pleased with the service that I received today. Martin Fuller was on time & polite & professional at all times. He fixed my problem with my freezer & I feel he went beyond just a service call. I will refer them to friends & family & I will be sure to call Advanced Appliance again if I need any repairs. . more

Advanced Appliance and Air is a great local family owned business run with traditional good business values. I've called on them on a couple of occasions to help deal with my Kenmore Elite refrigerator and they have always been great. Their staff is VERY professional and friendly. They are my first call if I run into any appliance problems. Being an engineer myself I am VERY picky about technical services. Highly recommended. more

Update: 2/10/2015\r \r I cannot rave about Advanced Appliance and Air Repair enough! They are my absolute go-to appliance and air conditioning people - their prices are fair, they know what they are doing, and they are 100% reliable.\r \r My husband accidentally called the wrong repair company for our broken washing machine and was told that the washing machine was probably toast. Of course Shaun with Advanced Appliance and Air Repair had our washing machine working in about an hour.\r \r They've also helped us extend the life of our ancient HVAC system and fixed our fridge.\r \r Basically, they are amazing.\r ____________________________________________\r \r We got an appointment, same day, and the service technician (and owner of the company) was very prompt. He got right down to business diagnosing the problem and replacing needed parts. He was extremely knowledgeably and extremely efficient. He was in and out in less than 1/2 hour and that included a little time for general discussion!\r \r I chose this company because of their stellar reviews on Citysearch and was totally pleased with the service we received.\r \r We will definitely use them again to service our AC/Heating unit! Pros: speedy, knowledgeable, efficient, friendly Cons: depends whether a Christian company makes you uncomfortable more

I highly recommend them. Joe called to say he'd be delayed about 10 mins and that can be rare these days. He worked on my dryer, ordered a part that came in as planned, explained the possible causes and recommended I have vent wizard do a thorough cleaning (I was cleaning the vent at the back of the dryer but not where it ran through the crawl space to the outside) so I appreciated that he treated me with respect and leveled with me about the situation. Excellent service and you call them and speak to a human being! Your call really IS important to them. more

I am so glad I found this wonderful family company and highly recommend them. I emailed them after hours about my broken washing machine and Joe, the owner, called me first thing the next morning. By my description of what happened with my washer, Joe knew what was wrong and ordered the necessary part. Once they received the part (just a few days later), Joe and his wife came over and fixed my washer. It was a Saturday! Great customer service, prompt, and friendly-I will call them again if anything else needs to be repaired in the future. more

Highly recommend...We have been using Advanced for years and they have always been prompt, Friendly, and honest. Our ice maker recently stopped working. Joe came out and found a jammed blade. He adjusted it and we are back up making ice again. He arrived on time and charged only $95. He gave us a discount for reciting Romans 8:28. While he was here, we decided to sign up for their yearly maintence plan for out heating and AC system. It is so comforting to know we have a service company we can trust to help us with all sorts of things! more

I have a really old oven. Joe was the only servicer willing to take it on. He got me up and running for Thanksgiving. What a great company to work with!!! They have me as a customer for life.. more

Would not recommend more

I have a 5 yr old washer that was taking a very long time to fill heading into the rinse cycle and the washer would not advance to the spin once it was full with water so I called Advance Appliance. The company had their tech Brandon out the next day to look at the washer and Brandon was on time , friendly , and diagnosed the problem within a few minutes of being at my home. My washer needed a water valve and Brandon was able to put the water valve on the same day and at a fair price! I would recommend Advance Appliance & Air Repair and the tech to anyone in need of a appliance repair! more

Our AC stopped cooling. We have a 3 mo. old in the house. So, you can imagine how panicked my wife and I were. We called Advanced Appliance and Air Repair. They came right out and had our AC back up within half and hour. It was a capacitor. They charged us $45 for the part plus $105 for the service call and labor. I am so glad we called them!! Two years ago, we had a house in Greensboro. The capacitor died there too. We called ARS and $450 later, we were cooling again. $450 versus $150 WOW!! Advanced is a family company. They are Not a mega-national company with shiny trucks and TV commercials. They even offered us a discount for reciting Romans 8:28. I recited the scripture from memory (Bible drills as a child). But, I let them keep the discount for being so honest and dependable. Those are hard virtues to find in todays world. I hope I don't have more problems. But, I know who to call. Advanced Appliance & Air Repair !!!! more

Use anyone there BUT BRANDON. Brandon and his girlfriend arrived 20 minutes late - but with repair people that is to be expected. Both were friendly. I explained the problem that my washing machine was making a loud noise when running. He inspected it and found something else that was wrong -bad agitator dogs- but he told me it could be issue. After fixing the agitator, he said it was not the problem, the problem was the transmission which he could not fix... and he had obviously known this all along. He then charged me $43.97 for a part I found locally for $4.85 - nearly 10 times the part cost. Their service call/repair fee was high, but I was aware of that. I was hoping that reflect an honest repair company. The extra repair was not needed since I will not be keeping the clothes washer since the problem I called about makes it unusable, and the part cost was incredibly inflated. more

We used Joe and his team to complete a conversion from propane to natural gas. It included two furnaces, a water heater, gas stove, and gas logs. The process was as easy as possible. They came on time, were very professional, and made the experience downright pleasant. I would not hesitate to recommend them or use them again. more

My dryer wasn't drying the clothes in one cycle, but was taking several. We thought it may be the heating element going bad. My husband saw this company on city-search. Yes, there is one negative review,but there were so many positive reveiws that followed. He gave them a call on Tuesday and the appointment was at 9:30 Friday morning. I was off that day and figured they would show up around 10:00 or later. Have you ever had a repair service be on time? They were at my home at 9:30 as promised. Amazing! Two gentlemen came into my home. I explained the reason for the calI and asked if they were with a large national company. Joe kindly replied ,this was his business. I was very pleased knowing I was dealing directly with the owner. In just a few minutes, I felt extremely comfortable, as if talking to an old friend, and was confident about there abilities. They closely inspected the dryer, checking temperatures and hoses. Joe then informed me my dryer was fine but I had another problem. He said my dryer duct was probably clogged with several years of lint buildup and explained the change in my dryers performance. They did not just take the money and run. Instead, Joe showed real concern about the problem and informed me how dangerous this situation was. He took time to educated me regarding the strong possibility of a house fire and how common this was.He gave me the names of websites to view so I too would take this matter as serious as he did. He then referred me to a local service specializing with dryer ducts. I am very grateful for his honestly and concern for my families well being. It's nice to know that there are still some people who practice great customer service. THANK YOU!!! Still not convinced to call them-after the visit I went to their website. Joe has a degree in Elecrical Engineering & HVAC, EPA certification, and has lived in the area for years. more

I called Advance Appliance and was referred to the company's son since there would be a long wait. I called and made an appointment and Brandon arrived in a personal car with his girlfriend who stood by him the entire time he looked at my washer and dryer. When I asked him a question, she answered. He was unable to repair my washer and then they left to get a belt to repair my dryer. They were gone so long I thought they were not coming back. When they returned he repaired the belt and then his girlfriend wrote out an outrageous bill that included a huge service charge, outrageous labor without an explanation of an hourly fee, and a part charge with no receipt. I told them I thought the bill was high and she was adamant that it was a customary charge. I cannot see how you can charge company rates when you come in your car and bring your girlfriend with you. I later found out that my washer was under warranty and wanted to speak with Brandon about refunding some of the money and getting it from the warranty. Needless to say the girlfriend answered the phone and told me that Brandon was not available to speak with me. She reported that she would discuss my situation with him, but I never received a call back. Stay away from these people, I think they must have written the good reviews themselves. more