I brought in a couple of pieces for insurance appraisals, and can definitely say that I do NOT RECOMMEND this place for appraisals, due to the following reasons:
1. When I came back to pick up my jewelry with the appraisals the next day - as I was promised I could -, they hadn't done the appraisals yet. Which I consider a sign of lacking professionalism (the appraiser apologized, but honestly: that doesn't help you much if you want your jewelry back, right?).
2. He told me regarding one of my pieces that it might be 22 karat gold, but that they could only test for up to 18 - so he appraised it AS IF IT WAS 18 karat gold, even though he wasn't sure. See 1.: Unprofessional and, as I see it, highly questionable, given their good reputation.
3. I discovered a patch on the abovementioned piece, so it might have been damaged in the process. Not much, and it's not visible when I wear it, and *maybe* (really, I'm not sure) it was there before and I didn't notice it, although I think that's highly unlikely.
4. Last but not least: for a tremendous delay in service, plus an insufficient service (""let's pretend it's 18 karat although we're not sure""-type of approach), plus a possible damaging of my belongings, they charged me as if everything had happened accurately (USD 45 for the first item, 30 for each additional item).
Conclusion: NOT WORTH IT, NEVER AGAIN.
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