Urban Retreat West

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2034 West Gray Street (at Chilton Road)
Houston, TX 77019

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(713) 523-2300
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Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
Urban Retreat West - Houston, TX
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Reviews
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( 14 )

Best

nice!!!!

Worst

I used to be a regular at Urban Retreat West and was willing to pay a higher price for a good quality manicure and/or pedicure. The atmosphere has changed quite a bit so, althoug...

best styling in houston 5/10/2010

Karen is the best ever in styling my curly hair. Karen's styles will last for days.... And when she cuts my hair she respects the length and doesn't over cut. Karen also has a great sense of style, color and class. For my color karen doesn',t overlap the color.she protects my highlites .That shows she cares! Karen conserves my color instead of over coloring or overhighliting it. Pros: best HAIR stylist FOR CURLY HAIR Cons: make your appointments in advance. ( worth the wait!) more
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Trey=Genius 5/8/2010

I have never had a a great haircut let alone decent cut in my life. Walking into Urban Retreat I was immediately impressed with their facility, and once I saw Master Trey at work I had to have him cut my hair. In a matter of minutes I saw a significant difference. Not only did he make me look younger, I felt incredible. Thank you Trey, you've changed my life! Pros: Trey more
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Houston Best Hair Stylist - Trey Gillen 5/8/2010

Trey has been the most talented stylist to ever work on my hair. After a few visits to the salon to have Trey either cut my hair or just do a blowout I was impressed with the diversity of his talent and styles he brings to the table. I have been to many hair stylist and mosst of the time they have one or two styles they like to do on clients hair and no real talent outside of that realm. Trey is not like that. He has a talent for imagining and designing a style in his head the moment he sees your hair type and the look of the client. He will do what the client asks him to do without violating those boundaries but given the opportunity his talents have no boundaries. Trey has now started cutting my husbands hair and my husband has never been happier with his cut. You may think that a guys hair cut and style should be pretty easy but its all about the cut and the way it grows out on men. The first thing I noticed after Trey cut my husbands hair was the way it grew out over the next few weeks. I was well proportioned and still looked great a few weeks after. THANK YOU TREY!! WE LOOOOVE YOU! Pros: Experienced and extensive tallent Cons: none more
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Trey Gillen has left urban, is now at Therapy Hair Studio 5/7/2010

i called to book with my favorite stylist in Houston, Trey Gillen and found out from a very rude girl on the phone that he has left urban. they offered me no info on how to get hold of him nor were they even friendly about it! is this a way to treat a long time client to this salon, when they were the ones to introduce me to trey in the 1st place? well, i was lucky enough to find out from a friend that he has moved on to....Therapy Hair Studio on Westheimer Rd. A rather new hip fun & salon (& much closer to me anyway) now i can continue to get my fabulous cut color and brazilian keratin treatment but now i a cute uplifting environment. Pros: color, cut, friendly, Cons: spa needs updating more
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Best haircut ever-Trey Gillen 5/7/2010

I have had haircuts from many different stylists and now that I have gone to Trey, I wont go anywhere else!!!! Beat haircuts I have ever had!!! Pros: Professional more
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Best Stylist - Sarah Mitchell 5/7/2010

I have been going to Urban Retreat for about 5 years now and I have had several different people color, cut and style my hair and they have always done an excellent job but I started getting my hair done by Sarah Mitchell and the level went up. She is by far the best stylist and not only does she do a fantastic job but she is also a very nice person. Thanks for hiring her Urban Retreat! Pros: excellent service and great staff Cons: none more
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Trey Gillen, Master stylist 5/7/2010

Life always seems so much better when your hair is perfect. Trey knows how to deliver just what you want with professional courtesy and a great deal of charm. Don't miss this one of a kind experiences, you won't regret it. bravo Trey of being the best. Pros: Wonderful styling and sensitive touch more
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Janice Tice 4/2/2010

Janice has been cutting and coloring my hair since 1998. She has turned my straw-like hair into silky perfection. She left briefly, and I followed her to her new location. Fortunately she came back, and she is by far the very best! Would recommend her to anyone that wants great style. Pros: Professional and creative Cons: none more
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Trey Gillen 3/16/2010

I moved to Houston 13 years ago. For the first 2 years I flew back to Chicago every 5 weeks to have my hair cut and colored. Finally, I gave up and decided to search for someone here. I have been to four different upscale salons over the years and tried 5 different people. Finally one of my best friends recommended Trey. I went to Urban Retreat and had a fabulous experience. He listened to me. He did my color better than I have ever seen it and the cuts have been exceptional. I will be with Trey as long as I remain in Houston.......and maybe beyond that! Pros: Best hairdresser I have found in 13 years in Houston more
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Trey Gillen is the BEST!! 3/5/2010

I come down to Texas twice a year and found Trey. My friend needed new color and I needed everything! So we made it a Girls Day with Trey. He was amazing with her color - it looked so natural. My hair is curly and he gave me several great options and listened to what I thought I wanted too. In the end, I gave him freedom to make me over and I absolutely love the results! My girlfriends hilites still look natural. I'm jealous and next time I'm trying it too! This will be our first stop during my visits from now on. I would highly recommend Trey - we had a great time and the results were beyond expectations. Thanks Trey!!!!! See you soon. Pros: Best Stylist - Great with Color!! more
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Ask for Trey Gillen, you won't be disappointed! 2/24/2010

If you are looking for a great stylist ask for Trey Gillen. I will follow him anywhere. Urban Retreat is a very nice and relaxing enviroment, but Trey Gillen makes the place for me. After 5 years in Houston I have finally found my hair guru. Pros: Trey Gillen more
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Trey Gillen, Master stylist 9/27/2009

I have been in Fulshear for the past three years and driving into Houston is well worth it to have Trey color and cut my hair! I love my new highlights!! He also cuts my children's hair and they look so precious! Pros: Trey Gillen Cons: Location Far from where I live more
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Go See Juan 9/19/2009

Best cut, color, and styling ever! Juan is a true professional from consultation to finishing touches. His color formulations are fresh and natural. He stays up to date with sophisticated and elegant styling and cutting techniques. I get more compliments on my hair now that ever and I have tried most of the high end Houston salons. Juan is a warm and sincere person who can actually have a conversation with you. If you're not sure what direction to go with your cut and color, he gives expert guidance. You will not be disappointed. His blowouts are the longest lasting in town. Pros: Great work and friendly service Cons: Manager needs to update the music choices more
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Great Massage Therapist 9/6/2009

I was a previous frequent visitor to the Urban Retreat West location prior to 2005. I stopped going to this spa because I'd moved away, but a friend had given me a $200.00 gift cert to this place in 2006. I never used it, had misplaced it, until finally rediscovering it while unpacking boxes in my move back to Houston this year. Unbelievably, I contacted Jade in Sales and she said I could still use it! How awesome was that?! Thanks to Urban Retreat, I had a great experience at this location with massage therapist, Sandra. The salt scrub was excellent and so was the massage she gave me afterward, and her courteous and professional attitude was great. I was turned off from getting massages before, but she turned me right back around. Suggestions: the attentiveness from receptionists or support staff were minimal as you're only told to go or find the changing room, with no help in locating your robes/sandals, and wherever else you're supposed to go. This could be fixed if your aesthetician is the one that brings you from the reception lobby to the changing area, which is my experience at other spas. The interior is not very impressive and needs updates for what you would expect at a River Oaks area spa and price levels attached to it. The customer bathrooms/showers weren't functioning right, so those were closed. I managed to communicate with a service worker with limited english, and she led me across the public lobby to find a bathroom in the employee area across from their dishwasher. I also had to trek across the public lobby again to take a shower after my salt scrub, as they have no Vichy shower there. Being seen in front of several others in only a size too small robe, and with colorful stuff on my face or hair doesn't phase me, but I'm sure that others might not be comfortable with that. This spa needs some work, but I still recommend it thanks to the great customer service I received from Jade and particularly Sandra, and I'll definitely consider returning. Pros: Very accomodating, courteous, and professional, good cookies Cons: poor spa layout, outdated and cluttered decor, utility issue more
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Former Favorite 8/27/2009

I used to be a regular at Urban Retreat West and was willing to pay a higher price for a good quality manicure and/or pedicure. The atmosphere has changed quite a bit so, although the quality of personal service remains high, the experience is not worth the higher price for the service. In recent months, there were several weeks that the receptacle for serving water dripped and was not repaired. Then it was removed and there was no more water service - only tea. I also noticed there was (and maybe still is) some sort of electrical appliance lying on the floor near the guest waiting area for manicures; not plugged in, just lying on the floor, looking tacky. Furthermore, in the past, soothing music was played in the background and the now presumably broken fountain trickled water softly. Used to be lovely. Now just ordinary. Not worth the higher price for the experience. Pros: high quality manicure/pedicure Cons: ambience going downhill more
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HORRIBLE massage and business management 8/26/2009

I wasn’t going to say anything until THEY called ME to put the blame of their inaccuracies on me. I would have rated them 0 stars if I had the option. 1. Was that a massage I just paid for or did you just throw a bunch of oil on my back and rub it in??? HORRIBLE massage. When she was done, I was no less tense, but thought “Oh well. You get what you pay for" as I had only booked a 30 minute chair massage, $1 a minute. 2. They messed up my booking and have tried to throw it at me because they took me behind a certain door? As if to suggest that I should have known what that means/ how they operate (no 2 salons operate the same way, and I had never just booked a chair massage before). Experience: I booked a 30 minute chair massage because my back and neck are all that I needed worked on and don’t have time for a full body hour long massage anyways. At check out, the girl informs me that I owe $70 instead of $30??? (Remember now, I booked a $30 chair massage) Instead of saying "Oh I’m sorry they messed up your booking" she says "well, because they took you behind that door it was a 30 minute Deep Tissue massage". After explaining my reasoning for why I should not be charged $70 since I did not ask for a deep tissue, I end up paying $30 PLUS a NICE tip (only because I feel bad that they messed things up for her) for a crummy massage and heading out. I tell friends what happened and they all think that I should call in and complain on how they run their business/ about the bad massage. My thought was, noooooo times are tough and I'm not going to get anyone in trouble. Flash forward to today, about 5 minutes ago, I get a call from their manager (I assume, I have no idea who she was) basically trying to say that I should have paid the $70 as a masseuse deserves payment for their services???? NOOOOOO MAAM!!!! IF I had asked for a deep tissue, or even felt like I got one, I would have paid. Give credit where credit is due, etc etc etc. HOWEVER, when your people mess up, IN EVERY ASPECT OF THE WAY, then your business should step up and fix the problem ...NOT throw it in the clients face for them to try to fix. THE END. I do not recommend this salon and decided before they even called me that I will never be going back there again. Pros: location Cons: read details below more
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Great atmosphere, great service!!! 6/10/2009

I have been getting my hair done by Sarah Mitchell and she is fabulous! She listens to what I want and gives her suggestions to creat a look that I love. The entire experience is first-class! Pros: full service salon Cons: traffic getting to location more
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PHILIP VAULT!!! 6/9/2009

So I was referred to Philip through a mutual friend and I went to him first to style my hair on my birthday. I have extremely curly hair and Philip was able to tame it and make me look fabulous. It's always so shiny and silky every time I leave the salon and it holds up all day! My hair has never looked so good. From that point on I was hooked and I've been going to him ever since for cuts and style. He colored my mom's hair and she has never looked younger. He can work wonders with a dryer and a round brush! If you come to Houston, or live in Houston, you should be getting your hair done with Philip at Urban Retreat! Pros: BEST stylist in Houston! more
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PHILIP VALT AMAZING !!!!!!!!BEST IN TOWN 6/9/2009

Philp knows how to handle hair - PERIOD ! HE is TALENTED TALENTED in HAIR STYLING and DESIGN HE can color like nobody's business HE can dry amazingly !!!! silky bouncy and fast GREAT AT LONG THICK HAIR He is a MASTER of the hair service and will make you feel GORGEOUS !!!!!!!!! LOVE HIM! HE is a JEWEL and if you are lucky enough to know this man and have him touch your hair, you are never going to go to anyone again. Pros: He's fast and accurate and talented more
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Philip Valt 6/9/2009

Philip has been coloring, cutting, and highlighting my hair for over 2 years now and I will NEVER go to anyone else! He is the best colorist and always makes my hair look very natural blonde! From the base to the highlights - he knows exactly how to make it perfect! All blondes (or want to be blondes) should visit Philip Valt! Pros: Best Blonde colorist in town! more
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Urban Retreat Day Spa offers Mani & Pedi, Facials, and Massage Therapy.

Owner Message

  • The Urban Retreat has welcomed more than 400 clients For 21 years on a daily basis providing special luxury care for guests in and out of the Houston community. The staff and management of The Urban Retreat are dedicated to providing a nurturing, professional environment that brings together state of the art technologies with the highest trained service providers. In the area of massage Urban Retreat offers Deep tissue massage, Hot Stone Massage & Chair massage just to name a few. Some of our spa immunities include Manicure & Pedicures, Facials, Mud baths, Pregnancy Massage and Swedish massage. Check out our website or call for a full list of services provided. And keep in mind for your next birthday party or Bachelorette party we can host Spa Parties or provide Spa Packages.

Editorial

  • In Short
    This salon and spa strikes an engaging balance between luxurious sophistication and general accessibility. Urban Retreat makes a real effort to wrap the client in comfort, and the more extended treatments include spa food from a small but impressive menu prepared in-house. Even simple procedures, like a manicure, will probably be undertaken with the client sipping a soothing cup of herbal tea.

  • 12/11/2006 Provided by Citysearch
Additional information
  • Hours: Tue-Thu 8am-7pm; Fri 8am-6pm; Sat 8am-5pm
  • Payments: American Express, Visa, Master Card
  • Neighborhoods: Central, Afton Oaks/ River Oaks
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