The last time our group went to Star for what used to be our Sunday afternoon tradition we hoped it would be better than the previous few times.... Considering we had bad service and inconsistently prepared food the previous two times we went, we had an idea what to expect, but had our hopes up. We used to love the pizza and and unpretentious/earthy waitpersons that gave it an edgy and funky feel. This last time we went (and I do mean LAST), the service was annoyingly slow, and the young, brunette waitress had the attitude that she could care less that we were waiting 25 minutes to get our salads... Then while waiting, flagging down a service person to get ice tea refills meant walking into the other room and finding a busboy who could track down our (Any!) waitperson. When the pizza finally arrived it was both cold and under-cooked (WTF??!)... We had also ordered extra-sauce on the pizza, which our disinterested waitress forgot to put on the order ticket.... For all this, no apologies from the waitstaff after we complained. No visit or follow-up from the manager or apology from the kitchen staff, even after we told them this was probably one of the worst (if not THE worst) experiences we had ever had at Star. We also told them that over the last year both the service and food inconsistencies had dragged this place down. Previous times, we had wrong orders come out, cold pizza, cheese and crusts that were doughy & uncooked, then recooked, and STILL uncooked, and numerous issues with the ambivalent or rude waitstaff. Mind you, we gave this place chance after chance, because honestly, my girlfriends and I used to love it. So, in spite of our consistent patronage, obviously Star's management (if they even have any) doesn't care about pleasing repeat customers. It's a shame because it once was a great place... Star on Washington does not care about its reputation even more than it does not care about your experience....This place is now officially a loser in my book.
Pros: The table-top Ms Pacman game
Cons: Inconsistent food... Ambivalent waitstaff... Lack of any real management
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