I called them to clean my tile. They immediately came out. While they were here, they upsold me on color and seal for the grout. After 6 hours, they were finally done. My floors looked like a 5 year old colored in the grout, and DID NOT stay in the lines. I told them it looked awful, and they told me that in 2 weeks when I could mop, it would pick up the excess. They lied, it did not. I called them to come out and fix my floors. They were quite apologetic, and I told them the date to come back and fix it as I was going out of town. I get a confirmation the same week as the appt, and I see they bumped me to the day after I requested. Today is that day, and I get another confirmation bumping me to FRIDAY. Here we are at 4:30 in the afternoon, and they have yet to call me to tell me that they will honor their original commitment for today. Looks like I will get to re-arrange my schedule for the 2nd time. I can only surmise that when they have to do work for free, they don't much care about showing up on time. DId I mention I paid $600? Stay tuned, another review once they actually fix the floors. If they even can.
Pros: Nothing
Cons: Stanley Steemer
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