Dropped in for a facial. There are several for $85 (60 min), and a cheaper 30-min one. My face isn't a warzone, so I wanted the simple facial. You can probably imagine what I ended up getting charged for...
Having told the receptionist that, she set it up. While I was waiting, I checked my voicemail.
Walked out of the facial, checked the time, and the receptionist said it'd be $85. Interesting, because the time on my phone was only 40 minutes after my voicemail call.
I told her I'd meant that I wanted the 30-min. one, and that was only 40 min. so why was I being charged for a 60-min. She said, ""No, you were in there at least 50 min."" (Impossible, unless the entire AT&T mobile network entered a time warp during my facial!)
She went on to inform me that facial times can vary due to how long the masks are left to set. Cute, but I've been to spas all over the world, so that little explanation didn't cut it with me. It also failed to justify a time variance of 16% by her watch, and 33% by mine.
I paid for the service, and left--only to return 10 minutes later to request a partial refund. If I were going to pay $85 for a facial, why didn't the receptionist even bother to ask which one of the $85 services I wanted? I just paid $85 for a service that I didn't even ask for or choose?? With no request for clarification, even though the receptionist clearly didn't understand me???
She agreed to credit my card with $20, as a compromise. The gracious thing to do would have been to offer that to me BEFORE I'd paid and left the shop, but nevermind.
Four days later, I see the charge for the entire service on my card, with no partial refund as the receptionist had assured me would happen.
I've just called and left a message about the mix-up, and if it isn't properly resolved, I'll be left to dispute the entire charge with the credit card company.
The spa's answering service is really strange, too. It doesn't even say it's a spa--just a guy, maybe the owner, stating his name.
Pros: Pleasant staff
Cons: Customer service, Professionalism
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