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Pooch Hotel - Chicago, IL - Reviews page 1 - Judysbook

Pooch Hotel

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2228 N Clybourn Ave
Chicago, IL 60614
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(773) 348-2646
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Pooch Hotel - Chicago, IL
Pooch Hotel - Chicago, IL
Pooch Hotel - Chicago, IL

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Reviews

( 148 )
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( 5 )
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( 26 )

Best

If I could give this place more than 5 stars I totally would! I was in a pinch right before Thanksgiving and I called Pooch to see if there was any way I could get my dog Mo in...

Worst

Claims to be a leading dog hotels and facilities in the Chicago area. I really wanted to tour this facility given its nice lobby appearance but was given several excuses why i c...

Harmed Our Dog 10/15/2010

If you love your dog, don't take him here! Like some of the other reviewers, this is my first post and I'm submitting it in hopes you don't go through what we did. Here's what we experienced: 1. Unprofessional and rude owner: the owner was dismissive of us when we arrived and would not show us the play area and was even reluctant to show us pictures. She also clearly didn't listen to our instructions. After a month of calls, they finally left us a voicemail saying that we had already been responded to (not true). We called again and the follow up was an unapologetic email explaining the following. 2. Sick puppy: we told the owner that our dog could only eat the treats and food we provided. At pick up, neither had been eaten. It took us a month of calls to learn that they "couldn't find the food" we provided and so gave him their food. He had diarrhea for a week. (Thanks, pooch hotel for the unnecessary vet bills!) 3. Bleeding toenails: we asked why his toenails were bleeding when we picked him up. They reviewed the security camera and said our dog was clawing at the cage. Their explanation was separation anxiety. At what point does a compassionate person stop a dog from injuring itself??? Especially when we said, please call us if anything goes wrong or if he's not adjusting and we'll pick him up. They didn't bother and he painful walks the rest of the week. They failed to meet the standard of care they were bound by, made us think they hate their jobs and maybe even the dogs, and lost our respect - and definitely our business! more

Management is AWFUL!!! 10/7/2010

The managers have ZERO customer service, do not care if you are unhappy and would rather lose the business than try to make its customers happy. I have since taken my dog to another facility and she is thriving. At the Pooch Hotel, the dogs sit in their own urine, the accept way too many dogs in relation to how many staff they have. Just AWFUL. Avoid them at all costs!! more
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Editorial

  • Canine boarding, day care, grooming spa and boutique features climate-controlled indoor environment, synthetic grass, aromatherapy baths and saltwater swimming pool.

  • 5/7/2007 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 6:30am-10am, 2pm-7pm Sat 8am-10am, 4pm-5pm Sun 10am-12pm, 5pm-6pm
  • Payments:

    Visa, Discover, American Express, Master Card
  • Neighborhoods:

    DePaul, North Side

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