Nappy Or Not Inc

I will never go back. The customer service I received once the alternate stylist started my hair was ok. The two hour wait To see the original stylist was unacceptable. I believe when you make an effort to be on time for an appointment, the stylist should make a point to respect your time and be on time herself. The hairstyle I was given was 1 row of French braids going back medium sized. I originally asked for two rows of French braids going to the back medium sized, and was told the cost is 120.00. when I asked why I was paying so much for 1 row (16 braids) of French braids I was told braiding starts at 150.00. But she was doing her colleague a favor. I paid the 120 and was polite when I left. I don't have a problem spending money when I feel the services given reflect it. Maybe I'm from the dinosaur age but in my mind 16 braids are only worth 60.00 and a 10$ tip. more

I went there for 8 months and paid $70 each time to get my dreads locked up. The result was beyond horrifying; I ended up with two huge balled spots; one TOP and the other on the SIDE of my head. I however take full responsibility for trusting the instructions of these careless and irresponsible ?hairstylist.? The first and foremost concern of a hair professional should be the health of the client?s scalp/hair. Nappy or not is not the place to go if you care about the health of your hair; of if you care about having hair at all. If anything, I was disappointed from the lack of professionalism received from the owner of the shop. WARNING: if anyone instructs you to not wash your hair for a MONTH, I urge you to leave their salon (Nappy or not) and never look back. There are other methods of obtaining healthy dreadlocks without permanently damaging your scalp/hair. more

I went there for 8 months and paid $70 each time to get my dreads locked up. The result was beyond horrifying; I ended up with two huge balled spots; one TOP and the other on the SIDE of my head. I however take full responsibility for trusting the instructions of these careless and irresponsible “hairstylist.” The first and foremost concern of a hair professional should be the health of the client’s scalp/hair. Nappy or not is not the place to go if you care about the health of your hair; of if you care about having hair at all. If anything, I was disappointed from the lack of professionalism received from the owner of the shop. WARNING: if anyone instructs you to not wash your hair for a MONTH, I urge you to leave their salon (Nappy or not) and never look back. There are other methods of obtaining healthy dreadlocks without permanently damaging your scalp/hair. more

Just wanted to swing by and say hello to all of our potential and returning customers. We look forward to providing excellent service. We have been in business for over 15 years and we have learned a lot over the years. We are one of the Premier Salons that has not given up on our loyal customers and our new customers looking for a Salon Home. We are cozy small business with a BIG NAME because we have been providing quality service for so long. Our multicultural salon has allowed us to come in contact with people from all over the World because good news travels fast and I would go so far as to say that Nappy or Not Salon is good news to people who are looking for personal service for their hair care needs. Peace to All... Red... more

Just wanted to swing by and say hello to all of our potential and returning customers. We look forward to providing excellent service. We have been in business for over 15 years and we have learned a lot over the years. We are one of the Premier Salons that has not given up on our loyal customers and our new customers looking for a Salon Home. We are cozy small business with a BIG NAME because we have been providing quality service for so long. Our multicultural salon has allowed us to come in contact with people from all over the World because good news travels fast and I would go so far as to say that Nappy or Not Salon is good news to people who are looking for personal service for their hair care needs. Peace to All... Red... more

Just wanted to swing by and say hello to all of our potential and returning customers. We look forward to providing excellent service. We have been in business for over 15 years and we have learned a lot over the years. We have had our ups and our downs but we are one of the Premier Salons that has not given up on our loyal customers and our new customers looking for a Salon Home. We are cozy small business with a BIG NAME because we have been providing service for so long. Our multicultural salon has allowed us to come in contact with people from all over the World because good news travels fast and I would go so far as to say that Nappy or Not Salon is good news to people who are looking for personal service for your hair care needs. Peace to All... Red... more

Thanks so much for the wonderful reviews!!! Peace and blessings to all... Our salon is full service hair care salon but we also offer facial hair removal as well as lash extensions... You can contact us as 510-835-7838... 411 East 18th street #F, Oakland, Ca. 94606 more

The stylist knew what she was doing and did my hair right. more

Met an owner from there at the ESSENCE MUSIC FESTIVAL years back. Her personality was world class, so I can imagine that the service would match. HOLLA!!! more

This salon is verrryyy good! I have very short hair. I needed some extentions for a wedding and one of the stylist did it for me! The ending product looked very good and natural! more

name is Biz i have been a customer of Nappy Or Not for over 12 years when u see me and see my hair the shop speaks for its self. Rhonda has been my hair stylist. I have had no complaints, also have recommend several people who have left the shop very pleased and are now every week costumers. i give Nappy or Not two thumbs up............. TO ALL U HATTERS QUIT HATING BECAUSE YOUR WAS ALREADY DAMAGED FALLING OUT DUE TO HOME REMEDIES. MAKE YOUR APPOINTMENT ON TIME BE ON TIME N YOU WILL LEAVE HAPPY NOT NAPPY. more

I had no idea that the reviews for our salon were so terrible... All of the suggestions will be carefully reviewed and addressed... i humbly apologize for any inconvenience that any has been caused from our salon... We have been in business since 1995 and we are not backing down now just because our regular clients do not visit this site. I apologize to those few people that had terrible experiences but that does not speak for the multitude... please forgive us and Thank you because it changes the way i feel about improvements when i read the issue... Peace and blessings......... more

I called Nappy or Not salon earlier to cancel an appointment I had for today, but an emergency came up and I couldn't make it in. So I called the salon and talked to a woman named Stefanie( I assume thats how you spell it) who was supposed to do my hair. She sounded so sweet on the phone and asked me to call back later in the month to reschedule. I agreed. But after hearing all of the bad things people who were serviced by the salon are saying makes me think twice. I mean I could kind of see if it was one bad comment then I would ignore it, but majority of the reviews on this sight says something bad about the salon. I mean I don't know the the people that work ther epersonally, but with all these bad reviews, waht am I suppose to think? One reviewer mentioned in an above post that she almost got or got her eyebrow burned, I'm like OH NO, I know I'm not going there now. more

Stylist Songie does a great sew in weave when she takes her time. The only thing is that she does not honor appointments,and she some times will have you waiting a really long time and it just really bad. more

I had a 9:00 appt w/ Rhonda. She wasnt there when I arrived, I called her she said she was 15 minutes away. I waited and waited and waited. While waiting I saw young guys walking in and out with vodka bottles. Lori's clients getting serviced. By 10:00 Lori saw I was irritated and said Rhonda is on her way. She finally arrived about 10:30, and had the nerve to grab the girl sitting next to me, who had arrived after me. By 11:00 she finally called me to the bowl and asked her daughter to wash my hair. It was terrible her daughter used Pantene shampoo, on my hair, now I have that at home. Where were the salon products that you cant by over the counter? My hair did not feel clean, she used ice cold water, and wet my shirt all up. I was sat under the dryer for another hour. The whole time calling other nearby shops to see if they could finish me up asap. Rhonda finally calls me to her chair, never apologized for being late, saying she would knock a few dollars off, NOTHING. All she did was gossip about other people in the shop, which I didnt want to hear, I was so irritated with her at this point. She didnt listen when I said I wanted curls, and had the nerve to pop her lips when she had to put my curls in. I was charged 85.00 for a wash, flat iron/curl and trim. Mind you I'm coming from Antioch, and she knew this. It was a terrible experience. Pros: ??? Cons: read the above more

MOST HUMBLY, I GIVE THANKS TO RHONDA GLENN FOR GIVING ME THE DESIRE, DETERMINATION AND SUPPORT INSPIRING NATURAL HEALING HAIR. Pros: GOOD JOB (I WANT TO BE MADE OVER) more

I'm glad that nappy or not hasn't changed! (sacrasm) I was hoping to make an appointment to have my locks styled but knowing Rhoda, it might take 2 hours to finish, that's after she arrives late! This is very much a fact that she schedules 9am appt's but doesn't get to the shop until 11am. Who does that? Previously someone spoke about how she was quoted one price and was told another, once she was at the shop, yep, that's a fact! I was a victim of that as well. One thing that I admire about Lori, she gets her people in and out. She doesn't look the friendliest but she handles her business. I also read a review where someone said that the shop is overbooked and this is why they have some of their mishaps. Who's fault is that, that they are overbooked? PROFESSIONALS are suppose to be able to manage their schedules. IF NOT, they need to hire PROFESSIONALS that can take on the job. Ever worker there, majority women, have really bad attitudes. The men that walk in and out are catered too with big smiles and tight shirts. The women are looked at as if we aren't suppose to be there. They are too expensive especially when you've sat for approximately 6 hrs! The staff doesn't greet you when you come in. You have to walk around the wall, interrupt their side conversations to tell them that you're there. The person you make the appt with has random girls wash and dry your hair and you may sit under the hair dryer for hours upon hours. I would only recommend this place if you want to get your locks started(by Rhonda) or tightened (by Lori). I haven't seen anyone else do 'good' hairdos. I was a bit disappointed. Also, as for the good reviews that other have wrote about nappy or not, DON'T beleive it! The Nappy or Not Crew wrote, I can bet my life on it! When majority of the reviews are negative, believe it! Pros: starter locks are great Cons: everything else. Sorry! more

This is very interesting, I was just about to call for an appointment because I've been wearing weaves and braids for the last 2 years and I decided to look at some of the reviews since I've been out of the loop. Sounds like things haven't changed. I use to get my hair done at Nappy or Not just 2 years ago. I would come every other week and get treated as if I were no one. My biggest complaint was the shampoo girls. My hair never felt clean and there were several times that I had to have my stylists (Rhonda) wash my hair after it had supposidly been washed. Ever so often the prices would go up and down, ever so often I would have to wait 30-60 minutes for my stylists to arrive at the shop or even acknowledge that I was there. People didn't greet you when you came in (except for Lori :), don't ask who you here for, just bad customer service all the way around. I can go on and on about different things that they could improve. I really hope that they take these reviews to heart and have some kind of communication and customer service analysts come in and administer some training. They charge enough $ to do your hair, I know they can afford to go to or have a seminar about CUSTOMER SERVICE. BLACK, YOUNG,OLD, Skinny or FAT we still like to be treated right.... Pros: Lori and Rhonda when she on time and feel like doing hair. Cons: Everybody and Everything else... more

This salon is absolutely horrible!! I went after hearing their advertisements on the radio and I asked for asimple two color dye job (blonde on the top-red on the bottom) and when I walked out I looked like I could have been in the movie 'Powder'. My stylist decided that since I was lightening my hair we should lighten my eyebrows also and she proceeded to leave me under the dryer with peroxide on my hair and eyebrows and when I told her my eyebrows and scalp were burning she told me just to 'wait a few more minutes'. By When she finally washed the peroxide off my eyebrows had all but burned off and the skin around them was red and sore and clumps of my hair were coming out. I can't say enough horrible things about this salon except to say that after causing me PHYSICAL HARM she still wanted to be paid... I had to put neosporin on my eyebrows for three weeks.. This place is a joke.. Pros: none whatsoever Cons: The staff has no idea what they're doing! more

5/17/2007 Pros: None Cons: Everything more