Last summer I went to AutoNation Mitsubishi to buy a used BMW 335i. It was a beautiful car, in excellent condition and the buying process was as smooth and quick as possible. I was out of there with my car in just over an hour.\r
I was on the waiting list for a Scion FR-S and it turns out I got the call a couple of days later that they had one for me.\r
I called Irfan Siddiqui, the General Sales Manager at Mitsubishi and he told me to bring it back. They took the car back and handed me a check for the full amount of the car, no questions asked.\r
I have never been to a dealership that allows you to return a car after buying it. I always thought the advertisements were scams, but AutoNation Mitsubishi renewed my faith in customer service and the car buying experience overall.
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