Carolina Auto Spa, Inc.

IM GOING TO TRY TO KEEP THIS SHORT AND SWEET. IF YOU WANT A QUALITY CARWASH, PLEASE DO NOT GO HERE. FIRST OF ALL THE CUSTOMER SERVICE WAS VERY LOUSY THE MANAGER (MARCUS) KEPT WALKING AWAY FROM ME AFTER I TOLD HIM THAT MY VACUMING SUCKED. SECONDLY THE BRAKE DUST WAS INCREDIBLY VISIBLE AND AS I LOOKED IN THE BAY AS MY CAR WENT THROUGH IT LOOKED AS IF IT WAS JUST GETTING WATER SPLASHED ON IT. I DONT UNDERSTAND HOW THEY HAVE OVE 3 GUYS ON ONE CAR AND ITS STILL DIRTY. THIS PLACE IS HORRIBLE......PLEASE PLEASE SAVE YOURSELF THE HEADACHE AND MONEY AND DONT GO HER P.S. IF YOUR GETTING A RIDE THROUGH PLEASE AND STAY IN THE CAR GET OUTSIDE AND EVALUATE YOUR VEHICLE BECAUSE TRUST ME THERE WILL BE BRAKE DUST. Pros: PICTURES ON WALLS/KIDS PLAY AREA Cons: EVERYTHING POSSIBLE more

We brought our car in for an oil change, tire rotation, and full service wash. The service was superb - everyone on the staff was friendly, professional, and helpful - and the car looks awesome! We will continue to trust our cars to Carolina Auto Spa in Cary! It's the only car wash I have ever used that did not require any 'touch up' when I got my car home. Pros: Great Service - Friendly Staff - Attention to Detail more

We brought our car in for an oil change, tire rotation, and full service wash. The service was superb - everyone on the staff was friendly, professional, and helpful - and the car looks awesome! We will continue to trust our cars to Carolina Auto Spa in Cary! It's the only car wash I have ever used that did not require any 'touch up' when I got my car home. Pros: Great Service - Friendly Staff - Attention to Detail Cons: None more

I def. didn't love this place. I had to wait 15min extra than promised, not a big deal. Then when done the windshield was still dirty, and the car smell like dirty mop water. They didn't vacuum the trunk. I mean they charged $40 I at least expect clean windows, and a good vacuum. Well pretty disappointed I must say. Pros: Not too expensive. Cons: car not fully clean after more

I def. didn't love this place. I had to wait 15min extra than promised, not a big deal. Then when done the windshield was still dirty, and the car smell like dirty mop water. They didn't vacuum the trunk. I mean they charged $40 I at least expect clean windows, and a good vacuum. Well pretty disappointed I must say. Pros: Not too expensive. Cons: car not fully clean after more

washed here after not being happy at two other local places. very friendly staff, similar prices and great service. I was done in 24 minutes, they told me 30 since they were busy...on a sat morning and they offered me some coupons as a new customer and I joined their mailing list...apparently they send a lot of offers out each month. Highly recommend after 2 visits Pros: friendly staff, good service, convenient location - lunch across street is great Cons: very busy on sat morning, no coffee for sale more

washed here after not being happy at two other local places. very friendly staff, similar prices and greast service. I was done in 24 minutes, they told me 30 since they were busy...on a sat morning and they offered me some coupons as a new customer and I joined their mailing list...apparently they send a lot of offers out each month. Highly recommend after 2 visits Pros: friendly staff, good service, convenient location - lunch across street is great Cons: very busy on sat morning, no coffee for sale more

Their auto carwash is not a touchless. Looks like very old equipment. Very little soap used. Might give more fine scratches or swirl marks. Pros: quick 5 buck wash & free vacuum Cons: not a touchless wash more

Their auto carwash is not a touchless. Looks like very old equipment. Very little soap used. Might give more fine scratches or swirl marks. Pros: quick 5 buck wash & free vacuum Cons: not a touchless wash more

We took our truck here after a milk spill, the truck is 1 year old and the interior is immaculate (aside from the odor from the spilled milk). They recommended shampooing the carpet and seats ($70) and required that I pay up-front. They said they had an 'odor destroying' machine that they could use to help defeat the smell and seemed optimistic that they could help.\r \r I dropped the car off and waiting for a little over an hour before it was ready. They said to leave the windows open so that the seats could dry, so I parked it in the garage with a fan running. We came out a few hours later to find the entire garage smelled horrible.\r \r After doing some research on the internet, I bought a $2.14 bottle of Lysol and proceeded to spend an hour scrubbing the fabric and carpet. Already the smell is all but gone. Needless to say, I was wondering where my $70 went and why a 'professional' didn't know any more about removing odors than I did.\r \r I eventually tracked down the regional manager and explained the situation. I was finally offered a $70 store credit or a $35 partial refund. I took the latter as I never plan to do business with Carolina Auto Spa again. more

We took our truck here after a milk spill, the truck is 1 year old and the interior is immaculate (aside from the odor from the spilled milk). They recommended shampooing the carpet and seats ($70) and required that I pay up-front. They said they had an 'odor destroying' machine that they could use to help defeat the smell and seemed optimistic that they could help. I dropped the car off and waiting for a little over an hour before it was ready. They said to leave the windows open so that the seats could dry, so I parked it in the garage with a fan running. We came out a few hours later to find the entire garage smelled horrible. After doing some research on the internet, I bought a $2.14 bottle of Lysol and proceeded to spend an hour scrubbing the fabric and carpet. Already the smell is all but gone. Needless to say, I was wondering where my $70 went and why a 'professional' didn't know any more about removing odors than I did. I eventually tracked down the regional manager and explained the situation. I was finally offered a $70 store credit or a $35 partial refund. I took the latter as I never plan to do business with Carolina Auto Spa again. more

Recently I scheduled a full detail exterior/interior car wash with this business for a Sunday morning time slot. When I arrived the business was closed and the hours of operation were not posted. I returned home (very ticked off) and called this business later in the day to inquire as to where the heck they were during my scheduled appointment time. I spoke with one of the managers who commented (this is a near quote) that on Friday he noted my appointment time and thought it was strange because they don?t open until noon on Sunday. However, no one called me to tell me that my scheduled time was incorrect and no one would be there!! In my opinion this was an egregious error. When I inquired about receiving the service for free or at least 50% off due to this large error on their part, I was told it was an expensive service that took a long time and maybe he could give me $40 off. This establishment might offer good service (if they show up for it) but it is clearly poorly run with no care for customer satisfaction. Don?t go!!! more

Recently I scheduled a full detail exterior/interior car wash with this business for a Sunday morning time slot. When I arrived the business was closed and the hours of operation were not posted. I returned home (very ticked off) and called this business later in the day to inquire as to where the heck they were during my scheduled appointment time. I spoke with one of the managers who commented (this is a near quote) that on Friday he noted my appointment time and thought it was strange because they don?t open until noon on Sunday. However, no one called me to tell me that my scheduled time was incorrect and no one would be there!! In my opinion this was an egregious error. When I inquired about receiving the service for free or at least 50% off due to this large error on their part, I was told it was an expensive service that took a long time and maybe he could give me $40 off. This establishment might offer good service (if they show up for it) but it is clearly poorly run with no care for customer satisfaction. Don?t go!!! more

I'm sure others may have had a good experience, but i am NEVER going back to this place EVER!! We were told that our car would be ready in 20 minutes. Our car never even MOVED until over an HOUR, and then sat for another twenty minutes before the inside was done...or NOT done as the case may be!! Only when we threatened to leave was our car returned, with the work INCOMPLETE, with not as much as a ""Sorry for the delay."" No way we're going back. more

I'm sure others may have had a good experience, but i am NEVER going back to this place EVER!! We were told that our car would be ready in 20 minutes. Our car never even MOVED until over an HOUR, and then sat for another twenty minutes before the inside was done...or NOT done as the case may be!! Only when we threatened to leave was our car returned, with the work INCOMPLETE, with not as much as a "Sorry for the delay." No way we're going back. more

Have been a customer for a few years. Karl (the owner) is usually on hand and working with the team. Karl oversees most jobs and motivates his crews to provide excellent customer service.\r \r One time, I had some minor damage to my vehicle and Karl arranged to have it repaired or replaced. A bad experience turned extremely positive. He manages a great business and should be applauded for his efforts. \r \r Thanks for the great service! Pros: Great service, great prices, monthly plans allow 'free' washes' Cons: Popular spot, sometimes a 5-10 min wait more

Have been a customer for a few years. Karl (the owner) is usually on hand and working with the team. Karl oversees most jobs and motivates his crews to provide excellent customer service. One time, I had some minor damage to my vehicle and Karl arranged to have it repaired or replaced. A bad experience turned extremely positive. He manages a great business and should be applauded for his efforts. Thanks for the great service! Pros: Great service, great prices, monthly plans allow 'free' washes' Cons: Popular spot, sometimes a 5-10 min wait more

I have been going to the auto spa for years. Normally you can get your car washed for a decent price, and with the water restrictions, I wanted to get a quick wash. IT WASN'T QUICK. I got the $10 service which cleans the outside and the tires. It took over 30 minutes. Why? I have no idea. They put my car behind another vehicle that was getting the works. So I had to wait till they moved the vehicle in front of mine before I could leave. All the employees moved slow and they were very backed up. I don't normally complain but I was upset. We called the manager as soon as we left and the manager never apologized and didn't seem concerned. It says on the receipt the customer service is their goal. The manager didn't care, didn't offer us anything, not even a coupon, and frankly he didn't care. I will now go to Bunky's, which I have gone before because of their excellent customer service, even though it's more expensive. I hope other people do not have the same experience I just had, but the reviews speak for themselves. I would love to speak to the management if they care to contact me. Pros: Can get wash during drought Cons: poor service, poor quality more

I have been going to the auto spa for years. Normally you can get your car washed for a decent price, and with the water restrictions, I wanted to get a quick wash. IT WASN'T QUICK. I got the $10 service which cleans the outside and the tires. It took over 30 minutes. Why? I have no idea. They put my car behind another vehicle that was getting the works. So I had to wait till they moved the vehicle in front of mine before I could leave. All the employees moved slow and they were very backed up. I don't normally complain but I was upset. We called the manager as soon as we left and the manager never apologized and didn't seem concerned. It says on the receipt the customer service is their goal. The manager didn't care, didn't offer us anything, not even a coupon, and frankly he didn't care. I will now go to Bunky's, which I have gone before because of their excellent customer service, even though it's more expensive. I hope other people do not have the same experience I just had, but the reviews speak for themselves. I would love to speak to the management if they care to contact me. Pros: Can get wash during drought Cons: poor service, poor quality more

I took my little Civic in for a Deluxe Wash and Hand Wax. When I got it back it had a scratch down the entire passenger side, most just surface scratch, but a couple 1/2"" areas was down to the metal. I walked the car before taking it in and there was no scratch. They said it had been keyed. \r \r It was also still dirty even after the hand-wax. There was dirt/grime in the concave angles and at most curved edges. They ran it thru the wash a 2nd time and power washed it too, most of the dirt came off but they said it was grime that was in the old paint. I went home and hand washed the areas, it cleaned easliy. They obviously didn't apply wax to those areas. Pros: The interior was wiped down well. Cons: Car still dirty even after hand wax. more