We took our truck here after a milk spill, the truck is 1 year old and the interior is immaculate (aside from the odor from the spilled milk). They recommended shampooing the carpet and seats ($70) and required that I pay up-front. They said they had an 'odor destroying' machine that they could use to help defeat the smell and seemed optimistic that they could help.\r
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I dropped the car off and waiting for a little over an hour before it was ready. They said to leave the windows open so that the seats could dry, so I parked it in the garage with a fan running. We came out a few hours later to find the entire garage smelled horrible.\r
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After doing some research on the internet, I bought a $2.14 bottle of Lysol and proceeded to spend an hour scrubbing the fabric and carpet. Already the smell is all but gone. Needless to say, I was wondering where my $70 went and why a 'professional' didn't know any more about removing odors than I did.\r
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I eventually tracked down the regional manager and explained the situation. I was finally offered a $70 store credit or a $35 partial refund. I took the latter as I never plan to do business with Carolina Auto Spa again.
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