I just had the worst experience with these people. Nick the mgr. made the technician that first came over to my house to fix my fridge come back to my place to ""re-fix"" my fridge. He frightened me so much. I am actually going to the police station.
After raising his voice to me AGAIN. I asked him to please either fix my fridge or leave. He said he would fix it for another hundred dollars. I told him no way. Either fix my fridge or please get out of my house. I had already paid $150 for ten minutes of his time.
He said the only way he would fix my fridge is if I would put my hand together (and he showed me how), say the words, ""I'm sorry Leon, Please fix my fridge."" I could barely believe him. I said, ""Excuse me?"" Again, he said, ""Put your hands together like this... and say the words, 'I'm sorry Leon, please fix my fridge."" I was so scared that I did what he said... took my kids to the back garden and we waited for him to leave.
This harassment needs to be stopped.
I called the company this morning and the manager Nick said that it was the craziest story he ever heard. He told me to ""take it easy and go see a psychiatrist.""
I swear these people are insane and have no idea the difference between ethical and criminal.