Schmidt Mechanical Group, Inc.

Albert arrived on time. He preformed the winter check up on the system and cleaned it. Everything was done very professional. more

Tech arrived on time and performed service and left. There was not much communication, he just told me everything was fine. more

I was satisfied with Schmidt Mechanical Group's work. They installed a new air conditioning unit in my house. They were great with communicating with me, and when the service technicians came by they were on time and got the work done in an efficient manner. We had a couple of issues, but they were able to work it out. Now the unit works fine. more

Used Schmidt to inspect and tune up 3 furnaces. Were prompt, knowledgeable, affordable and very courteous I will use them in the future form my heating and a/c needs. more

Great Service more

This was a warranty call-out and the tech immediately fixed the problem. Schmidt always performs above the line. more

Always on time and and courteous. They arrive, do the job they are there to do. Review findings and leave the property in the same condition or better than they found it. more

I had to call for the same problem a month before. A different company came out and I thought it was fixed. Your service man came and checked and made SURE it was fixed. Very Satisfied. Thanks more

great crew and good prices. I never felt like I was overcharged. they were even receptive to questions about other items. more

Called them on Friday, early afternoon. They said they couldn't get to me until Monday afternoon. $60 diagnostic charge to come out. I had no heat in my gas furnace. Over the weekend, I found a red light blinking 6 times. Chart on furnace said it meant that the ""electrical polarization was reversed"". Monday afternoon repair man shows up. I tell him what I found about the 6 blinks of the red light. He looks everything over and says I need a new thermostat. I asked if there was a way for him to confirm that? He looks around some more and says ""these wires here were reversed, it should work fine"". It was fixed. He goes out to his truck and comes back and says ""that will be $134!"" I said ""WHAT?"" It had been 30 minutes since he arrived and he misdiagnosed it at first - after I had correctly diagnosed it, then tells me it was $60 to diagnose and $75 to ""FIX""! The diagnosis WAS the fix. I wasn't given an option to spend $75 more to fix it. more

Rusty did a great job explaining the options and recommending a solution. The customer service manager and installation tech were very courteous and professional. They got my new unit installed quickly and with minimum disruption to my household. I am very pleased with the whole experience and will recommend Schmidt to my friends! more

As an experienced maintenance and facilities manager plus owning multiple rental properties, i can honestly say my service call was a total scam. The cleaning consisted of spraying the outside unit with a garden hose with no cleaning agents. The tech tried to sell me on two components, a contactor that the actual contacts showed less then 10% wear and a capacitor that was within 2% of spec. The prices he quoted were four to five times what I normally pay. RESPONSE FROM Schmidt Mechanical Group, Inc.: Dear Mr. Freeborn, Thank you for your feedback. I am extremely sorry you did not have a good experience with my company. We pride ourselves on great customer service, and we will definitely use the feedback you provided to better the overall experience we leave with customers. The majority of the time, a simple rinse with water will remove all dust and debris that has accumulated on the coil, but if the technician finds a pitted contactor or a capacitor outside of the allowable tolerance, it must be replaced. That is the manufacturer's recommendation. I would love to discuss this with you further. Please call (210) 444-9418 at your convenience. Thank you so much for your time, and I look forward to hearing back from you on this matter. Keith Schmidt, President - Schmidt Mechanical Group, Inc. more

I called after hours with an issue with my unit. I had a returned call within an hour and someone was scheduled for the next morning. I was very appreciative that someone was there to take my call and respond in such a timely manner. I would recommend the company to my friends without hesitation. Overall it has been a very good experience. more

They've always done me right. They've always told me what I needed and not what I didn't need. I've been using them for more than 20 years, and what's kept me using them for so long is really their way of doing business. They're very very professional. more

I tend to be someone who rates people highly, but they did a check for leaks in the roof the first time they came out and found no leaks, and then we come to find out a week and a half later that it's all leaked out again because there was a leak that they didn't protect the first time. But they did come back out quickly, and they did a good job as far as following up, and I think they credited us for what we paid for in response to the leak they missed. So it was good that they responded so quickly, but not good that they missed it the first time. It ended up being a lot more hassle, more heat in the house, that kind of thing. But in the end they did a good job fixing it. RESPONSE FROM Schmidt Mechanical Group, Inc.: 8/2/14 – Christina – Thank you for bringing this situation to my attention. First and foremast, I would like to apologize for any inconvenience we may have caused you. We strive for top notch customer service and it upsets me my team did not find the issue the 1st time. We ask every customer for a review, positive or negative and my team uses the information to better the level of service we deliver to each and every customer. Please feel free to call me any time if you have any additional issues or concerns. We greatly appreciate the feedback and thank you so much for your business. Keith Schmidt President 210-444-9418 info@schmidtmechanical.com more

This was the first time I worked with Schmidt Mechanical Group, and it was a great experience. There was an issue with my air conditioning unit. They were able to identify what was wrong, and they replaced the piece that was broken. As far as their customer service goes, they were very quick to respond. They also did the job quickly, and everything went smooth. I would recommend them. more

John did a great job, with a little help from Rusty... Prompt, professional, and very clean. They got our A/C running again and saved us a lot of money more

I hired Schmidt Mechanical to do work for me and they did a great job. I needed them to do more work, and wanted to hire them again but they were more expensive than another company we had found to do the same work. I called them to let them know that we had a bid for the same work for $1000 less, so I gave them a chance to do the work for less but they did not want to come down. Although their initial work was great, I would not go back to them. RESPONSE FROM Schmidt Mechanical Group, Inc.: Thank you for your feedback on this matter. I am happy to hear my firm does great work. When the technician quoted you a price it was our rock bottom price. Certain practices and measures have to be taken when repairing and installing new a/c systems. If another company quotes the same scope of work for $1,000.00 less, corners are definitely being cut. We feel our pricing is very competitive and when we leave a home we back it with a 1 yr. warranty and we stand ready 24/7 to take care of any issues that may occur. Thank you again and we will definitely use your feedback to better our overall experience we leave with customers. more

Great service, very professional. more

Had good experience with tech, was friendly and informative, was able to trouble shoot and get my system up and running more