I have been going to the Samuel Cole salon now for about a year and recently had my curly hair blown straight for a special occasion. I normally see Sara who was booked during this time (thanks to all of these fabulous reviews!) but the appointment staff worked hard to get me in with Britt. I could not have been more pleased with her and my experience overall, as has ALWAYS been the case when I visit Samuel Cole. Britt welcomed me as if I'd been seeing her the past year, asked me questions to be sure she knew exactly what I wanted for the evening, and did an AMAZING job with my hair. She even took the time to work in a few jeweled hair accessories that I had brought with me, even though I forgot to mention I had them until we were almost finished. She was graceful, professional, incredibly sweet, and most importantly, TALENTED. I now feel confident recommending that my boyfriend and close girlfriends (all of whom go to Sara at Samuel Cole thanks to my endless praise) book with Britt as well. It started to rain during my appointment and when I mentioned I'd left my umbrella at home, Britt said Jack (the owner) would be happy to lend me his, and indeed, it was waiting for me when I checked out. I am always amazed to see anything less than a raving review for this salon, but understand that it can be a challenge to make everyone happy all of the time. What sets this salon apart from any that I have been to is their commitment to make the client happy. When I see a review from a client who left the salon less than totally satisfied, it's followed by a prompt response from Jack to remedy the situation. I have NEVER seen or heard of a salon bending over backwards to make people happy the way this salon does. Kudos to Jack, Sara, Britt and the rest of the staff for doing an outstanding job. You will always have a client in me and my friends.
Pros: the staff and owner (Jack), professionalism, commitment to quality work & client satisfaction
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