STK Steakhouse

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Great rooms, but has some rude staff. Most staff is nice (like Clifford) but some seem to not understand that in business, the customer is always right. Also, when our air conditioner stopped working and we called them at 3 pm to fix it please. When we got back to our room at 10 pm no one had ever been in our room to check it. To add to that, every day, from morning to night, it smelled like weed in our hotel hallway. more

Excellent place for meeting friends. Fastest vallet parker guys in the city. Great bar, pool, lobby and even an ice skating rink in the winter. GREAT local hotel. more

Still love the bars here and the hotel staff are great. Hate the valet charge, though. Try and find street parking at a meter nearby. more

This hotel is amazing. The rooms are chic and very modern. Not only are the beds super comfotable but the lounge downstairs is great, too! Not only can you relax in the room but you can also go to the Blue Lounge and relax on a nice sofa and have a cocktail. Great place to go dancing on the weekends! Pros: Comfortable beds! more

Have stayed there several times and The W always takes great care of their guests.\r \r The W stands for ""whatever whenever"" and they really mean it. Anything you could want, they can most likely take care of for you.\r \r After a concert one night they made an In-N-Out Burger run for us. AWESOME!!! Pros: A great place to stay! more

Great place if your between 21 an 40 to hang out. 4 Pros: clubs Cons: IDK more

My friends and I have gone to the W's ""Movies in th Backyard"" on Sunday nights a couple of times, and I have to say I really enjoy the W. Great bar, great atmosphere, and what a cool idea to show movies out by the pool, definitely a great way to relax before the work week starts. I'd definitely recommend checking it out. more

They, by far, have the most comfortable beds. I was blown away.\r I'm a local in LA, and my husband & I just wanted a getaway for the night. \r We went & had a romantic dinner, then went back to the room. \r As soon as I put my head down on that bed...I didn't want to move or get out of it.\r I had the best night sleep. I actually slept in til 10am, which is a big deal for me, as I wake up at 6am every morning, no matter what.\r Would highly receommend this for anyoe wanting a great nights sleep! Pros: GREAT BEDS more

Worst customer service out of any hotel I have ever stayed at. Super expensive and you get nothing for what you pay for. more

This is the worst hotel I have ever been to ...\r \r I rented a mega suite for NYE, but never made it in because they don't allow ANY alcohol to be brought in. This wasnt posted anywhere on the website or in the hotel, but they wouldnt allow us in after seeing it being unloaded. They also would not allow any guests other than the 4 sleeping in the room to visit on New Year's before the party, even though the suite was 1400 square feet and I had already asked this specifically on the phone. I had to argue for 30 minutes just to get my $1000 refunded by the same manager that I talked to when I rented the suite and told him I wanted a room large enough for a small and intimate new years gathering. \r \r I also got an earful of rude, age biased slurs and resistance from an over-compensating, uneducated, annoying, fat, security ""guard"". \r \r This was all after buying 8 tickets to the event at the hotel bar and being charged twice for the same drinks ($400 x2)\r \r Bottom line, the place is beautiful, but if you want any service, understanding or appreciation after spending that much money for a suite, try any of the other 100 hotels within 10 miles. Specifically, the Four Seasons or the Royal Palace of Westwood.\r \r I will NEVER stay at another W. Pros: Pretty Cons: Terrible staff more

I have never been disappointed by any W Hotel around the world. I don't care if they are faking it -- but they know how to take care of their dog-loving guests. Nearly every detail is taken care of from water bowls & treats near the taxi stand outside to the comfy dog beds and goodie bags given to the dogs. The best part is that every staff member from the front desk to the housekeepers all genuinely appear to love dogs and always have a friendly smile or petting session for your dogs. The dog-friendly part is just the cream on top. All Ws are beautiful. Modern, clean and always an inspiration for fans of contemporary design. Pay the little extra money -- it is definitely worth it! We have stayed at the Westin, Four Seasons and other luxury hotels -- this is by far the best. If traveling with our dogs, or without, we will never stay anywhere else. Pros: Everything is gorgeous, staff is fantastic, dog-friendly. Cons: It's a stereotypcial L.A. scene, but expected. Stay for the hotel. more

W is in more of a business area or school with UCLA being around the corner, but the pool is great. At night there are all the bars and it is a nice scene. The rooms are their pretty standard ones but seem to be a bit larger in size to the ones I've stayed in NY. more

Very good service- fast and friendly at the front desk. Rooms were quiet despite the hallway being loud. Very comfortable rooms. Great for the frequent traveler. more

I am a heavy traveler and have to say that the W Los Angeles is one of the best hotels I have stayed at in a long time. The staff is fantastic, very accommodating - from valet to management. The rooms are large and extremely comfortable - they ARE stylish and NOT outdated. I love the ""Backyard"", where you can eat/drink either in cabanas around the pool or at mosaic tables. I honestly don't know about the previous reviewer, but I am having a totally opposite experience. I will stay at the W every time I travel out to LA and highly recommend it to others. more

All ""style"" no substance. The style is even outdated, many others do it better without trying so hard. They have become so wraped up in their ""style"" that they forgot service. Valet gave my rental car to another guest who ended up driving to San Fransisco with it. Room service took over an hour and was cold and not complete. A request for it to be remade was met with a blank stare. Rooms are clean but very worn, same with halls and general look of hotel. Elevators suck, bellman said they were thirty years old that thw W just did cosmetics when they bought the place. A/C did not work because whole hotel was in "" heat mode"". Director of rooms offered me more blank stares when I met with her about these items. No apologies. Have heard similar stories from friends and coworkers-stay away. Pros: nothing Cons: everything more

they do validate parking FOR $20.00 not $4.00. all i wanna say is that W hotel in Los Angeles-Westwood it is a very stuck up place... would never visit again... more

I stayed there all day on the 4th of july 2003 and spent the night there. I hang out at the pool all day with some friends and had a great time, very relaxing place and friendly people. Great place to people watch. The room was really nice and large with all the small things that counted. The bed was so soft and wonderful, over all great experience. You'll pay for it but get what you want. Pros: Nice rooms, Nice overall, service more

My favorite place to stay in LA when I'm in town. Love the quiet street with easy access to everything ... Beverly Hills, Sunset Blvd, Santa Monica, and more. Large rooms with one of the best beds in the business. Staff can be a bit pretentious, but will treat you well if you take the time to introduce yourself and use the manners your mother taught you. Pros: Location, Crowd/Vibe, Bed more

I was a guest at the hotel and had friends that came to the hotel for dinner and drinks. They used the hotel valet during that visit only to be charged a ridiculous $20 for parking. When I questioned this I was told that b/c they were not guests of the hotel and another agency runs the valet service that the restaurant and bar could not validate the parking. When I tried to speak to the hotel manager, she didn't have ""time to deal with the situation - read the sign"". I should have gotten her name to notify corporate of how poor the representation this facility has and is giving the W a poor reputation overall - Is THIS the thanks that guests and visitors get for patronizing their services? Go somewhere else. Pros: Great BAR atmosphere, GREAT BAR STAFF Cons: EXPENSIVE PARKING, NO CUSTOMER SERVICE, RUDE MANAGEMENT more