I was a guest at the hotel and had friends that came to the hotel for dinner and drinks. They used the hotel valet during that visit only to be charged a ridiculous $20 for parking. When I questioned this I was told that b/c they were not guests of the hotel and another agency runs the valet service that the restaurant and bar could not validate the parking. When I tried to speak to the hotel manager, she didn't have ""time to deal with the situation - read the sign"". I should have gotten her name to notify corporate of how poor the representation this facility has and is giving the W a poor reputation overall - Is THIS the thanks that guests and visitors get for patronizing their services? Go somewhere else.
Pros: Great BAR atmosphere, GREAT BAR STAFF
Cons: EXPENSIVE PARKING, NO CUSTOMER SERVICE, RUDE MANAGEMENT
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