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Businiess name:
STK Steakhouse
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Review by:
citysearch c.
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Review content:
This is the worst hotel I have ever been to ...\r
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I rented a mega suite for NYE, but never made it in because they don't allow ANY alcohol to be brought in. This wasnt posted anywhere on the website or in the hotel, but they wouldnt allow us in after seeing it being unloaded. They also would not allow any guests other than the 4 sleeping in the room to visit on New Year's before the party, even though the suite was 1400 square feet and I had already asked this specifically on the phone. I had to argue for 30 minutes just to get my $1000 refunded by the same manager that I talked to when I rented the suite and told him I wanted a room large enough for a small and intimate new years gathering. \r
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I also got an earful of rude, age biased slurs and resistance from an over-compensating, uneducated, annoying, fat, security ""guard"". \r
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This was all after buying 8 tickets to the event at the hotel bar and being charged twice for the same drinks ($400 x2)\r
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Bottom line, the place is beautiful, but if you want any service, understanding or appreciation after spending that much money for a suite, try any of the other 100 hotels within 10 miles. Specifically, the Four Seasons or the Royal Palace of Westwood.\r
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I will NEVER stay at another W.
Pros: Pretty
Cons: Terrible staff
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