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Robert Andrew - The Salon & Spa

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1328 Main Chapel Way
Gambrills, MD 21054

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(301) 261-3844
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Beauty Salons

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Personal Care

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Robert Andrew - The Salon & Spa - Gambrills, MD
Robert Andrew - The Salon & Spa - Gambrills, MD
Robert Andrew - The Salon & Spa - Gambrills, MD
Robert Andrew - The Salon & Spa - Gambrills, MD
Robert Andrew - The Salon & Spa - Gambrills, MD
Reviews
( 194 )
( 87 )
( 15 )
( 8 )
( 12 )

Best

I was just there Monday. As usual, my massage therapist Ashley was awsome. Very soft spoken and a pleasure to be around.

Worst

I was very dissapointed on how loud it was is the Tranquility Room. Way to many women who had no respect for those who were trying to relax. Women having long, loud conversations,...

scheduling of services 1/9/2012

I requested an appointment to redeem my gift of a Robert Andrew Holiday Indulgence package. I was told that I would be contacted by the salon coordinator to confirm my appointment within 3 days. It has been 5 days and I have not heard anything. Clearly, Robert Andrew Salon and Spa is more interested in collecting the large sums of money that it cost to purchase such a package rather than providing the promised services. I will tell my husband not to purchase a package for services in the future. Also while I was waiting to pay for my service, the lady next to me just had a package service that was to include lunch, however she was never told her package included lunch. By that time the client was dress and told the cashier to forget it. The client was clearly and rightfully upset. Seems like there is clearly a lack of communication in the salon services division. more

Perfect! 1/9/2012

I just wish I had started going to Robert Andrews sooner. It is a beautiful, clean, welcoming place and just what I need right now to relieve some stress in my life. Everyone was warm and kind and the service was impeccable. I had a deep tissue massage from a lovely and compassionate person there and it made my day! Thank you! more

Wonderful experience 1/9/2012

I'd never had a full day spa treatment before, but after I was done with it, I can say it really lived up to my expectations. I had a maternity massage, facial, lunch, signature manicure, signature pedicure, and a make-up application. I felt very relaxed the entire time, almost falling asleep during my pedicure. I didn't feel rushed at all and got to enjoy lots of time in the Tranquil Room, one of my favorite spots. I really wish I had the money to do this more often! I'd recommend it to anyone that just needs a break and some time to themselves. The only suggestion I would make would be to add a service for hair. Specifically, after my massage and facial my hair was pretty greasy and wild. Therefore, it seemed pretty funny to have a make-up application when I was in no condition to "head out on the town" in terms of my hair. I'd say add a simple shampoo, blow dry, and style into the package as well. It would add a "final touch." more

Awesome every time! 1/9/2012

As painful as waxing can be, the staff at RA make my experience enjoyable. I've had several wax services (underarm, brazilian, leg) and I've also had the pleasure of experiencing a full body massage at this facility. I come back to RA time and again because the staff are the best! more

Great service 1/9/2012

Great service, and no wait time! more

Hair cut review 1/9/2012

Denise Brown is wonderful. I'm not always great about articulating what I'd like done to my hair, but she totally got what I was trying to say and gave me the perfect cut & style. more

Karen Smith 1/9/2012

I came in @ 9 am on saturday morning without an appt, so I expected to wait a little bit. Sooin took me at 10 am, consulted with me on what I got last time, if I liked it, what I want this time. She knew by what I was saying that I wanted a warm brown this time, and she hit it head on. I love my color this time! She did a great job. And Emily did great cutting my hair! I love it! Only thing is that your prices are a little high for my paycheck, after paying mortgage and bills out of it, didn't have much left. But Sooin and Emily did it right. :) more

Superb 1/9/2012

Superb as usual.Brian truly is the best. more

my haircut experience on 01/07/12 1/8/2012

My review is in two parts: Bobbie is a fantastic stylist - I give her 5 stars. She really knows her craft. She cuts well, makes recommendations for promoting hair health, and she cares about her clients. She styled my curly hair in a way that's sleek and straight, and I was amazed. I give the salon 2 stars for this visit - it was a Friday evening, right after the holidays and it was a slow night. I arrived @ 5:15 p m- 15 minutes before my appointment, and I waited until 5:45 to be collected from the fountain, and shampooed. This is the first time that I've had to wait at all; usually, I arrive and I'm whisked right away. No one really addressed me, or explained, so I was disappointed. Your customer service is typically exemplary so maybe there was an issue that was undisclosed to me. Just thought you should know. Happy new year. more

Wonderful But.... 1/8/2012

When I first called to set my appointment my gift certificate could not be found because the medical system and the regular spa system were not linked. I stayed on hold for a while until a manager finally step in. Then when I came to get service my check in was great! Then my service started and it was great them I came to the waiting room and had to stand up after my relaxing facial. I believe that waiting room should never get full. The folks giving services should always promptly come and get the person getting service! Also someone should always look in on the waiting room to ensure that clients never have to stand after relaxing services more

slow chechout 1/7/2012

I waited 12 minutes to check-out - there was one receptionist helping ONE person - not sure how long she was at the counter but I know I waited 12 minutes - not acceptable. more

great people 1/7/2012

My stylist, Shell is amazing. She has a great personality and does a great job on my hair color and cut. Allie does a great job at shampoo/massaging. I love the experience. It is relaxing and satisfying. I would recommend this place to everyone. more

Reflexology and Reiki 1/7/2012

Soooo relaxing and enjoyable! Love it!!! more

Mani and pedi 1/7/2012

The manicures nd pedicures are great. It is a shame that the pedi chairs are in such bad condition and some are noisy when the rollers are in use. more

Gel manicure by Jen 1/6/2012

I have been wearing acrylic tips for about 29 years. I started visiting Jen a month ago. She did gel tips which I loved, but now that the holidays are over, I am going to try to let my own nails grow, so I had the gel taken off and am now wearing gel polish. Jen is extremely knowledgable and professional. She does a wonderful job and I am so lucky to have found her. more

Perfect Experience 1/6/2012

Everyone is so attentive and professional. It is amazing how an eyebrow waxing and a color and hair cut can put you in the perfect mood for a great new year. more

Gelous to make other jealous 1/6/2012

I had a gelous manicure and soak off. As always, the service was great. Additionally, the nail technician was so committed to success that she showed attention at every step and the manicure turned out beautifully. I am pretty faithful to Robert Andrews for this and other services. Customer service is always wonderful and I can truly relax and enjoy when there! more

service decline 1/6/2012

had some issues with both the facial and the massage..was very uncomfortable with both even when instructing masseuse on problem areas and what was too much pressure on very tender areas, took 4 complaints to reduce pressure used. I asked for additional pillow for my back during facial and she took away head pillow for my back and placed under my knees even when asked to put it under my back, had to adjust it myself, with no offer to replace head pillow...as a result, my back went out the next day and had to lay on heating pad and take medication...very displeased..also tranquil room attendants need to adhere to quiet atmosphere..a door at entrance might help with noise of people entering spa area and using bathroom facilities..was not happy..have been long time customer..very sad!!! more

Hair color 1/6/2012

In 7 years i had not had such a bad and dissapointing experience at Robert Andrews. The slyist rushed throug the appointment and i left with uneven coloring which i had through the Christmas holiday. I went back in on Jan 4th and another stylist was able to fix the probelm. It is really dissapointing when you have an appointment that turns out like this. more

Massage and Hair Cut 1/6/2012

I am a long term customer of Robert Andrews because of the quality of massage and hair professionals. The massage delivered by Amanda was wonderful as always, she always knows exactly where to work and I leave feeling great! This was my first experience with Donna for my hair and she was also great. My longterm hair professional, Lori, is on leave and Donna was a great alternative! more
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Additional information
  • Hours: Mon 8:30-20:00, Tue 8:30-20:00, Wed 8:30-20:00, Thu 8:30-20:00, Fri 8:30-20:00, Sat 8:30-17:00, Sun 8:00-16:30
  • Neighborhoods: Odenton
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