My review is in two parts: Bobbie is a fantastic stylist - I give her 5 stars. She really knows her craft. She cuts well, makes recommendations for promoting hair health, and she cares about her clients. She styled my curly hair in a way that's sleek and straight, and I was amazed. I give the salon 2 stars for this visit - it was a Friday evening, right after the holidays and it was a slow night. I arrived @ 5:15 p m- 15 minutes before my appointment, and I waited until 5:45 to be collected from the fountain, and shampooed. This is the first time that I've had to wait at all; usually, I arrive and I'm whisked right away. No one really addressed me, or explained, so I was disappointed. Your customer service is typically exemplary so maybe there was an issue that was undisclosed to me. Just thought you should know. Happy new year.
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