Pacific Heating & Cooling

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8607 Durango St SW A (at Serving the Lakewood Metro area.)
Lakewood, WA 98499

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(253) 231-3049
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Pacific Heating & Cooling - Lakewood, WA
Pacific Heating & Cooling - Lakewood, WA
Reviews
( 292 )
( 46 )
( 2 )
( 5 )
( 3 )

Best

Service was timely, Jess (I believe his name is) did a superlative, friendly and helpful job.

Worst

We purchased the warranty with the understanding it would cover repairs parts that went bad at no extra cost. The excuse that i damaged it, even it the problem started before I w...


Smart tech! 11/4/2016

I appreciate the prompt and great service more

Great Service 11/3/2016

Everyone arrived on time. The Diagnostic Tech was thorough and made us aware of a few options and we decided to replace rather than repair. A Comfort Advisor spent a few hours evaluating our failing system and talking to us about our life style and our expectations from a heating system. He then took some time to give us options and make some recommendations. The installers were professional and efficient. The garage hasn't been so clean... more

Reliable and very professional. 11/2/2016

We have had many services done by Pacific Air Systems and all our experiences have been great and satisfying. The telephone staff and the specialists all have been very professional in their fields, and no surprises - job completed as well as cost were as quoted initially and always a follow up no matter big or small the jobs were. Excellent in communicating with customers and making sure that they were on the same line with the customers which is (unfortunately) rare these days. " Pacific Air Systems, you're doing a great job so please keep it up!!!!!!" from a very happy and satisfied customer. Thank you!!! more

Best customer service 10/31/2016

Pacific Air is by far the best HVAC company I've dealt with. Their experts talk with you, not to you in regards to the condition / status of your system. They are inclusive when it comes to the decision making process and are open to alternatives if any exist and are not in the least bit pushy. Very Satisfied customer. more

Good job, well done 10/31/2016

Starred furnace on time at 8:30 on the 31st of October. Finished at about 2:00. Looks good performs good. more

Very professional. 10/25/2016

Rep was on time. Suggested meaningful upgrade. Performed work in a timely manner. more

Great, friendly service 10/24/2016

Arrive when they say. Very respectful of the house. Friendly and efficient. more

Problem with leaking furnace 10/20/2016

Pacific Air is prompt, professional and friendly. I highly recommend them, they find a way to save you money, they listen and I totally trust them to fix whatever the problem is. more

Always Good Service 10/19/2016

I always appreciate the reminder call I receive three or four days prior to my appointment. I need lots of reminders. This year, as always, my service person was polite, efficient, and clean. He told me I didn't need to get the ducts cleaned this year, which saved me several hundred dollars. I appreciate him! more

We have been customers for over 13 years and always very satisfied. 10/17/2016

MY HUSBAND IS DISABLED AND NON-VERBAL. I AM THE ONE TAKING CARE OF ANY ASSOCIATION WITH PACIFIC AIR SYSTEMS. more

Still getting used to the system. You can not review in the 1st couple of days. 10/15/2016

Heat is good. But I do not understand why when the morning temperature setting starts at 0700, the heat goes on at 0530 and is at the morning temperature of 70 up from 66 by 0600. I am also not happy that I do not have an itemized receipt. The Technician had many items listed, e.g.: system cost, fall discount, military discount, other discounts, Air Cleaning System etc. All I received was a total package price. I would like to know specifically what I paid for. more

Fair and Knowlegable 10/14/2016

Malachai had the problem figured out rather quickly, offered a solution and it worked! more

Professional friendly service 10/13/2016

We've been using Pacific Air for a number of years. Always satisfied with their service. They are always on time and sometimes earlier. The are quick and efficient, and mostly honest. Also fair prices . We highly recommend Pacific Air for maintenance service. more

Great in every respect ! 10/12/2016

Pacific Air has been extremely professional, reliable and customer oriented. They have been servicing both my heating and cooling systems for 3 years. Very pleased ! more

Seasonal challenge, furnace not operating correctly 10/12/2016

You remember the first time you turn on your furnace in the Fall and it doesn't respond. Well that was the reason for the Pacific Air visit. Steve found the problem, a crow had dropped a fir cone down the air exhaust roof pipe and blocked the air flow, thus the furnace would not cycle or operate properly. Steve, the technician then completed our annual maintenance and all is working well. He kept the fir cone to be used as an example of what to look for when trouble shooting. more

Britany did a very professional job. 10/12/2016

I am a longtime customer and very pleased with the service you provide. more

Excellent Service 10/11/2016

WE have been doing business with Pacific Air Systems for years. They are totally customer centric- Have always been on time and everything works smoothly. Even had them clean out our crawl spaces...all good. I would recommend to family and friends anytime. more

Replace Heating Unit 10/10/2016

the replacement of my heating unit was outstanding. The gentleman that came out to do the work was on time and ready to get the job done. His helper had call in sick, so he had to do the majority of the work alone. He stayed with it and with assistance toward the end he completed the job. I am sorry I can remember his name but he should be commended for his dedication and hard work. more

Annual Maintenance 10/9/2016

I was very happy with the technician. He thoroughly explained what he was doing and steps I can take to extend the life of my system. He also didn't try to upsell me on any additional services which I appreciate. However, my appointment time was scheduled for arrival between 3 and 4 pm. The technician arrived around 5:10 pm. I don't fault the technician for this; he apologized and mentioned he had to travel to Tacoma from his previous appointment in Graham. (poor planning on the scheduler's part!) A short delay I understand, but arriving over an hour late did not make me happy. more
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Owner Message
  • There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them out, and they can get deep into your lungs.
    Breathe easier with American Standard's AccuClean air filtration system -- it removes 99.98% of particles and allergens from the air in your home. AccuClean is 100 times more effective than conventional 1" throw-away filters and ionic room appliances.
    Choosing an American Standard air conditioner or heat pump with an Energy Star logo is an important step to saving money on your utility bills--along with consuming less energy. What can you expect from a unit carrying the Energy Star logo? Air conditioners or heat pumps that have this symbol are at least 20 percent more efficient than the federal government's current efficiency standard. Purchasing an American Standard Heating & Air Conditioning unit with the Energy Star label ensures that you're getting the highest efficiency available. Be sure to ask your American Standard Heating & Air Conditioning dealer about local incentives that are offered by many utility companies and financial institutions for the purchase of Energy Star products.. Air conditioning,furnaces,heat pumps,air handlers,heating and cooling,central air,coils,indoor coils,heating units,cooling units,humidifiers,thermostats,air exchangers,comfort systems,install,service,cleaning,repair,air quality,indoor air quality,air cleaning,air purifying,energy consumption,environmental cleaner,energy conservation,energy saver,energy efficiency efficient,gas,electric,temperature control,climate control,oil,heat,air,asthma,allergy,filter,AccuClean,pollen,filtered air,allergens,air filtration,allegiance,humidity,perfect fit,whole house air filtration system,breathe easier,variable speed furnace,high efficiency,heritage,all aluminum,moisture control,thermostat controls,digital thermostat,programmable,financing,credit terms,warranty,tax credit,energy tax credit,customer care certified,NATE certified,dealer,local,sales and service,contractors,air conditioning systems equipment,heating equipment,air conditioning equipment,furnace equipment,furnace sales,furnace cleaning,air conditioners,air conditioning dealers,air conditioning suppliers,air conditioner service,air conditioner repair,air conditioning repair,heaters,installation,high efficiency systems,HVAC,reliable,trouble-free HVAC,top rated. Systems: Packaged systems,communicating systems,geothermal systems,indoor/outdoor,and light commercial. Series: Platinum,Gold and Silver.

Additional information
  • Hours: Daily 24 Hours
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