Pacific Heating & Cooling

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8607 Durango St SW A (at Serving the Lakewood Metro area.)
Lakewood, WA 98499

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(253) 231-3049
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Pacific Heating & Cooling - Lakewood, WA
Pacific Heating & Cooling - Lakewood, WA
Reviews
( 292 )
( 46 )
( 2 )
( 5 )
( 3 )

Best

Service was timely, Jess (I believe his name is) did a superlative, friendly and helpful job.

Worst

We purchased the warranty with the understanding it would cover repairs parts that went bad at no extra cost. The excuse that i damaged it, even it the problem started before I w...

cost of repair 1/23/2017

They serviced my furnace and did a great job but were very strong on up sale. My draft inducer was making noise was told it would be over $1200 to replace . That maybe I should think about replacing the furnace because it is 9 years old. Cost was $600 for labor to replace Draft Inducer. I replace it myself and it took about 1/2 hour. $600 for 1/2 job. ??????? Part was $280. more

TOTALLY SATISFIED WITH SERVICE AND THE TECH. 1/21/2017

ALL THINGS THAT WERE PROMISED IE THE RELAY SWITCH AND THE TUNE UPWERE DONE IN A TIMELY AND PROFESSIONAL MANNER. more


Pacific Heating and Air is the best contractor to work with. 1/20/2017

I have dealt with many Pacific Heating and air, everyone has been extremely professional and helpful. From Brian the manager to Luke the sales representative. I have had 2 different service techs they have been beyond excellent. And I cannot forget the receptionist always helpful and very efficient. Thank you S .Reyes more


excellent service 1/17/2017

excellent service and professional. they take the time to listen to your needs and answer all the questions that you have. they also explain everything that is going on with your heating system and give you as many options as possible. more

Knowledgeable Technician 1/12/2017

The technician that came out was very knowledgeable and answered all our questions. We have an older heater, and he took his time servicing our unit and gave us all the information we needed. Thank you!!! more


Serviceman is always on time, explains the service process and results and makes any necessary recommendations. 1/10/2017

We have a contract which I think is a necessity to maintain our furnace and heat pump. That way we never "forget' to have our utilities serviced. Service has always been satisfactory plus. Many neighbors complain about other companies they use. I have been more than satisfied with our service. more

recent service 1/10/2017

very pleased with the latest service of our heating system. As always he was on time and was very informative on what he found. more

Great Service! 1/10/2017

We had a noise in our vents! They were quick to come out and evaluate and fix what was making the noise. You can always count on their assistance and professionalism. more

this company for me is great 1/9/2017

I have been with Pacific Air now for twenty plus years as a customer more

professional, on time, easy to work with 1/9/2017

Pacific Air Systems has been servicing my furnace for over ten years and I wouldn't trust this job to anybody else! more

Outstanding service from this company! 1/9/2017

We've been satisfied customers of Pacific Air for many years and are pleased to recommend them. more

Great Customer Service 1/8/2017

We had some issues with our heater and not only got an appointment right away but also got some very helpful tips to tie us over until the service person could arrive. As usual prompt and satisfactory work all around. more

Aways great service! 1/7/2017

We've been customers for many years and they have always provided friendly, helpful and especially knowledgeable service. Highly recommend. more

Poor Customer Service 1/7/2017

I find it interesting that I am still receiving emails from PAS's. I had them install a complete new system in my former home. The experience was anything but pleasant and since then, I continue to receive calls and emails even though they have been told each time that I do not live at that address any longer. Would I use this company again for service/repairs at my new home. No, their internal communications is a disaster and flows over to the customer. more

Heat ex-changer replacement 1/6/2017

After multiple trips to get heat going over the last few years a technician noticed the P-trap was installed incorrectly on the furnace where it could not be cleaned and water built up. (installed by Pac Air) The ex-changer went out after 10 years, don't know if the install played a part. The part is guaranteed for life but $1153 for labor 4 hours but they don't charge by the hour, by the job. I had to have the part ordered two day air of course charged $86 and still didn't have heat for a week. lack of sense of urgency and customer service. The technicians are always courteous and the folks on the phone are great but after being a customer for 20 years; I'm frosted. more

Excellent service in an emergency 1/5/2017

My whole experience was Wonderful - Our furnace quit during the recent cold snap. Called the day it went out, technician arrived the next morning, and gave us our options. We decided on a new heating and AC system. 2 days later the new furnace was installed and we were warm again. Thank you so much!!! more

Fabulous Company 1/5/2017

Finally, a company that lives up to their advertising. Great company that consistently delivers a quality product, whether servicing your furnace or cleaning out your ducts. The people both in the office and in the field are professional and knowledgeable, a wonderful combination. I highly recommend this company. more
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WE FIX IT RIGHT THE FIRST TIME

Owner Message
  • There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them out, and they can get deep into your lungs.
    Breathe easier with American Standard's AccuClean air filtration system -- it removes 99.98% of particles and allergens from the air in your home. AccuClean is 100 times more effective than conventional 1" throw-away filters and ionic room appliances.
    Choosing an American Standard air conditioner or heat pump with an Energy Star logo is an important step to saving money on your utility bills--along with consuming less energy. What can you expect from a unit carrying the Energy Star logo? Air conditioners or heat pumps that have this symbol are at least 20 percent more efficient than the federal government's current efficiency standard. Purchasing an American Standard Heating & Air Conditioning unit with the Energy Star label ensures that you're getting the highest efficiency available. Be sure to ask your American Standard Heating & Air Conditioning dealer about local incentives that are offered by many utility companies and financial institutions for the purchase of Energy Star products.. Air conditioning,furnaces,heat pumps,air handlers,heating and cooling,central air,coils,indoor coils,heating units,cooling units,humidifiers,thermostats,air exchangers,comfort systems,install,service,cleaning,repair,air quality,indoor air quality,air cleaning,air purifying,energy consumption,environmental cleaner,energy conservation,energy saver,energy efficiency efficient,gas,electric,temperature control,climate control,oil,heat,air,asthma,allergy,filter,AccuClean,pollen,filtered air,allergens,air filtration,allegiance,humidity,perfect fit,whole house air filtration system,breathe easier,variable speed furnace,high efficiency,heritage,all aluminum,moisture control,thermostat controls,digital thermostat,programmable,financing,credit terms,warranty,tax credit,energy tax credit,customer care certified,NATE certified,dealer,local,sales and service,contractors,air conditioning systems equipment,heating equipment,air conditioning equipment,furnace equipment,furnace sales,furnace cleaning,air conditioners,air conditioning dealers,air conditioning suppliers,air conditioner service,air conditioner repair,air conditioning repair,heaters,installation,high efficiency systems,HVAC,reliable,trouble-free HVAC,top rated. Systems: Packaged systems,communicating systems,geothermal systems,indoor/outdoor,and light commercial. Series: Platinum,Gold and Silver.

Additional information
  • Hours: Daily 24 Hours
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