Pacific BMW

I just got my brand new M3 convertible - any one who is looking to buy a BMW in the west coast should simply save themselves the hassle and call Greg Poland from Pacific BMW in Glendale (LA region) - I live in SF Bay area and did everything remotely - even had the car picked up and shipped to me directly - greg took care of everything, called me to make sure it arrived and made sure everything was the way I expected - without a doubt the best service I have ever received when buying a new car - this is my 2nd BMW. On top of that he gave me a price that was not even close to other dealers - one dealer didn't even bother talking to me as he couldn't do a deal that was even close. more

my service agent provided a huge service to me in getting my tire insurance company to agree to pay 100% of the cost for two new tires. i am very grateful and will come back again. more

Great service! more

Your Car is good. Your Brand is good. more

"I really loved the service here. I'm a new customer who was previously unsatisfied with service at other BMW dealerships. Pacific BMW really turned my opinion around. I was extremely pleased with the service, friendliness, and professionalism of everyone at Pacific BMWand look forward to bringing my car again in the future. " more

"I purchased my 5 series from Beverly Hills BMW and have been disappointed with the maintenance service. For three months I have had to add coolant to the engine, two different times I had the car in at Beverly and every time they said there was nothing wrong. There has been other things as well. Amie and Ace are my new team and Pacific BMW will be my new dealership. Amie is truly customer service, she even gave me a restaurant recommendation in the area. I told her she should sell cars, who wouldn't want to buy a car from her! " more

Continue the great hospitality and customer service. more

Marco is an exceptional staff member. He always makes my visits easy. more

Fantastic service! more

Galo is a great service adviser! He is friendly, professional, and always gives the best time estimate for when the car will be ready and stands by it. more

Galo always goes above and beyond the call of duty! He is an excellent service manager and always make the experience a pleasure more

All of my people interaction was great. Your people are very professional from the car porters, cashier to the service representative (Galo Mora) more

Amie is a great service rep, truly wants to make everything right. Great attitude, respectful. The crew in the service area is polite and helpful, friendly and professional. My last car was an MB, serviced at Calstar. Your service is much stronger in all areas -- much appreciated. more

I really loved the service here. I'm a new customer who was previously unsatisfied with service at other BMW dealerships. Pacific BMW really turned my opinion around. I was extremely pleased with the service, friendliness, and professionalism of everyone at Pacific BMW and look forward to bringing my car again in the future. more

Warranty is kind of a joke--everything started to break down once it was over. The car is great to drive and I would recommend it, but it is definitely not a long term car. Thankfully service advisors like Hassan make it less painful to bring in the car. more

I recently purchased a 2011 F10 (535i) from Greg Poland at Pacific BMW in Glendale, CA. I live in Florida and couldn't find a dealer that was willing to sell me a car for anywhere close to invoice cost. MSRP was more the order of the day around these parts. I learned about Greg from this forum and he quickly provided me a quote on the exact vehicle I wanted. His invoice numbers matched those from the report I purchased from Consumer Reports (yes, I know the true invoice numbers aren't public, but at least it's a starting point) and his +$500 was clear and up front. He and his dealership do not mark up money factors, acquisition costs or impose absurd administrative fees. They pass on the fees directly from BMWFS and only charge about $45 for paperwork, etc. (the local dealer charged $695 "everybody pays it" or so they say). Not only did Greg order exactly the car I wanted, he coordinated a Performance Center Delivery at the plant in Greenville, SC (great option for East coast buyers), knew how to structure the multuiple security deposit program and the nice lady that manages all of the F&I items for his dealership Fedex'd me the papers and they were all in perfect order. I was tenative to order a car over the internet but Greg is as advertised. I think I spoke with him two times and we probably emailed five times over the course of the 12 weeks between ordering and delivery. Without hesitation, I would recommend a purchase from him no matter where you are located. more

You are doing a great job. Keep it up. I may never buy another brand. more

Galo always goes above and beyond the call of duty! He is an excellent service manager and always make the experience a pleasure more

The service technician, Galo, was very helpful, quick and pleasant to deal with. Thanks Galo! more

I just got my new m3 via Greg Poland at Pacific BMW. Couldn't have been happier with my experience with Greg. I did the thing ED -> PCD. Greg was on the ball the whole way - way more than I was. ED and PCD went great. He was particularly competitive on price as well. And when the lease deal got better he moved the rates. I couldn't be happier with the transaction. more