Oasis Day Spa

Myself and other bridesmaids planned a Bachelorette Party here for our friend who was getting married. We booked the party room along with our services months in advance and were very excited for the event. We were exteremly disappointed for several reason's. First the spa had no heat so we had to walk around in bath robe's freezing our butts off. In my opinion we should have been called ahead of time and told about the condition's in the spa and should have been allowed to cancel our event if we felt that the cold was going to bother us. Secondly we had reserved a "party" room at $25 a girl and were not allowed to use it until after everyone's service was complete. So girls were forced to sit around the spa until the room opened up. Also we were only given Snapples, wraps and a cheese platter. We weren't even offered bottled water!! We expressed our concerns to the owner who than responded by handing us a $50.00 dollar off coupon if we spend $500.00 or more. Really!!! I feel that other girls who are thinking about hosting a party here should know that the party room is not worth the price you pay and the people who work there can be very RUDE! Pros: Nice Place Cons: Poor Customer Service more

My boyfriend, offered to purchase a massage appointment for his visiting mother and sister. I chose Oasis because I had been to there former Union Square location and I didn't want to take the time to research. I made the appointments via phone. My boyfriend gets on the phone to confirm the use of his credit card for the gift certificates. We make it clear that these appointments were a gift to his family and they should not be expected to pay for anything. Oasis said they would fax over an authorization form for my boyfriend to sign and fax back. Well, hours later that didn't happened. I called again. They said I could write an email detailing everything. I did. I followed up. They said everything was okay. I asked them to run the card and get payment out of the way. They said they would fax over a receipt. They didn't. I called and they said they were very busy and the receipt would be given to the client. I explained that was unacceptable. At this point I wanted to cancel, but the family already were told and given the address. I didn't want to disappoint so I told the family to get the receipt. Well, on the day of the appointment my boyfriend gets a frantic call from his mother stating that the card was declined. Turns out the card wasn't declined for lack of funds, but because the receptionist keep entering a wrong digit. Too much stress for an overpriced massage Pros: Relaxing massage Cons: Rushed customer service. Clogged toilets. more

My name is Steve and this past Saturday I sent my girlfriend Samantha and 11 of her Friends to your Spa for a relaxation day and NYC Spa experience for her Birthday.. My good friend Stephanie helped me coordinate the event, and basically handled all dealings with you guys. Stephanie only had very good things to say about Heather, and that was appreciated. My impression of your spa and the experience that your guests are able to enjoy was stellar. I wanted to personally add how sweet and helpful Heather was during the finalization of appointments, and payment. Heather truly displayed great customer service and will definitely be the person who I would want to deal with again. Oasis made Samantha and her party feel wonderful, and I wanted to thank you personally for accommodating such a large party. Lastly, and most importantly wanted to thank you for helping me give Samantha a 25th Birthday she will never forget. more

Have gone to Oasis twice and received a mobile massage from them- they are truly amazing massage therapists and the owner Bruce is great! more

Are you stressed and it shows on your face? Oasis Day Spa gives you facials which clean your skin, taking away the dead skin, clearing your acne and repeatedly within two days your skin is clear and radiant again! The sensitive skin facial with oatmeal mask is the secret to the head turning glowing face of your friends and colleagues! If you have a big weekend ahead, it is worth going to Oasis right before the weekend to make your face look radiant! Pros: Clears skin and gives you the glow! more

the body wrap was by far the best service I received Pros: great services and friendly staff more

I've been going to Oasis for a few years and have seen a couple different aestheticians for facials. I must say that Evelyn is by far the best. Not only does my skin look absolutely amazing after I see her, but she always has honest and helpful advice about how to improve the condition of my skin at home. Not to mention, her facial is more relaxing and therapeutic than any massage I've ever had at Oasis or elsewhere. I wish I could go once a month! Pros: atmosphere and facials more

My sister and I took advantage of every Spa Week special we could manage, and went to 7 spa's in the span of a week and half. Oasis was one of the 2 spa's that actually felt like a REAL spa experience (the other one was Clay Spa on 14th). Even tho the place was completely packed, we didn't feel rushed, the facilities were pristine, and the staff was professional and courteous. We wanted to take advantage of every offer, so I had a massage and a body wrap, and my sister had a facial and a massage. We were there for literally half a day and nobody rushed us out. Our treatments were done in full without a minute less. Hala is THE BEST, you have to get your body treatments at Oasis with HALA! I've never had a body wrap before and she just made it sooooooo relaxing and I was just in heaven. I talked to another customer in the relaxation lounge in between treatments and they said I should come during the week when the place isn't so crowded and I will definitely do that especially when they have weekly specials. Good job Oasis! Pros: Clean, professional in every circumstance more

I totally disagree with "micma's" review. I venture to Oasis Day Spa at least twice a month, and the staff there is nothing but FRIENDLY, COURTEOUS, and KIND. I think that "micma" has serious issues that only a trained professional can handle. Do you even know how it is to work in retail in NYC? Our motto is "If you see something, say something" and if you were acting suspicious, then Oasis has the right to confront you. If it wasn't for the great relaxing experience at Oasis Day Spa, I probably would have turned into you- a babbling nut job!!!! I love getting facials by Mimi, she is the absolute best. Hala does the best body scrubs and wraps- she will wash away your worries!! When i am stressed out, I turn to Chad, Kevin A or Nancy. I think "micma" should go back into Oasis and apologize for all the non sense and slander. The owner is right, you ARE and ugly person. Pros: best staff, best specials more

I got a massage a little while back but never got a chance to comment. The lady that took care of me was very friendly, but I don't think I got the full time. I came 15min. early to change and everything, waited till the called me, got my massage, but then when I came back to the locker room to change, I noticed my on my watch that the hour just finished. How could have the hour just finish and I'm already in the locker room changing, shouldn't I still be in the room finishing the massage? Pros: Friendly Massage Therapist Cons: In the basement more

I had a 60 min lava stone massage on 1 Park Ave. I arrived, checked in and waited 2mins to go to the back to change. As I was locking my things into the locker a receptionist came to me and stated she needed to speak to me. I was taken to out into a hallway where she proceed to accuse me of taking a soap from the front. I was shocked and dunbfounded!? I told her I did not take anything and insisted she look through my things. She looked and found nothing. She told me she was sorry(which did not come across as sorry) and to go to the relaxation room and enjoy the massage. I went to the room but became increasing angry. I went to find the manager because she had not come to me. I waited a few minutes for her. The manager informed me she just found out what happened. I proceeded to tell her I would not steal and insisted she look through my purse and bag, where I took everything out. She stated she was sorry and she would take care of it. I was very upset because I have never been accused of stealing and have no criminal record even a speeding ticket. The manager was condescending, unapologetic and arrogant.She told me to stop freaking out and to enjoy my massage. I was so angry, I wanted to leave but I was afraid my friends credit card would be charged and I did not want him to pay for it. I now wish I had just walked out. I went for the massage which I did not enjoy because I could not relax and could not believe how I was just treated. Once I got out and back into the reception area. I saw the manager, once she saw me, she ran out of the recepion area into the back out of sight. The receptionist checked me out charging me full price. I told her she needed to speak to the manager. The receptionist left and came back stating I was to get 10% off. I was slapped in the face again to pay for an experience that was surreal and horrible at the same time. I have send an email to the owner of oasis and conde nast traveler because they said this was the best spa in nyc. I believe the spa was great at one time but because they have been no. 1 for so long the have reached thier peak and now on the down slope. To accuse a client of stealing and then to be unapoligetic once they realize they were wrong is completely unacceptiable. I would not want this experience to happen to anyone else. I was on holiday when I had this experience and live in chicago where I get spa treatments atleast every other month. I have NEVER been treated so RUDELY. I was in NY for a 911 fundraiser for Scott Schieling 5k. TUNNEL to TOWERS Run. I have read some of the comments from the owner of this spa (on city search) prior to this posting and he really needs to employ better people with Great customer service . This is a nice spa but I have been to better and only better because they appreciate my money. Pros: Would have been a nice spa if they have new staff Cons: condescending arrogant staff more

2009 has been unkind to me. I know that most people are hurting now, but this year so far I feel like I was being punished for something bad from a past life. My sisters said I just need to relax, and I will feel better. I did not believe that it would help me when they gave me a Gift Certificate for Oasis Day Spa, but I am a believer now. From the moment I stepped into the spa this weekend, I was treated like a queen. My massage erased the tension this year has brought upon me, last night I slept well for the first night in months. My facial gave me a beautiful glow. The Salt Scrub was relaxing as well, I wish I could have that shower at my house! The only "problem" was, when I checked out, the lovely receptionist gave me a postcard of Oasis' new spa in Westchester - it has an outside garden!! But alas it was too far from me. Perhaps for my birthday in a few months, I will ask for a day trip to Westchester, just to experience their Rooftop Massage. I wonder if they can serve margaritas LOL. Thank you my sisters, and thank you Oasis for reminding me that this is just a bad year, there are still lovely things in this world. Pros: everything. Cons: I wish to visit the Westchester spa, but it is too far! more

We just hosted a party at the Oasis Day Spa's Rooftop Garden in Dobbs Ferry, NY. What a fantastic party. The atmosphere was spectacular and the chair massages were a great add on....our guests loved it! We used the spa recommended caterer who was very professional and helped us customize a menu for our party. Our guests raved about the food. We brought in a DJ and danced the night away under the stars! This rooftop is a must see. The staff was attentive, polite and accommodating. I would highly recommend considering this space for a party or to chill out after a treatment. We had about 40 guests but the space can comfortably hold a lot more. We were thrilled with our experience there! Pros: Beautiful Setting, Attentive Staff, Great Food & Massages more

I called several times to get some idea of the packages they offer for parties of 10 or more because I was trying to book a day for a party for my colleagues. No one called me back. The guy who took my call a second time kept saying he doesn't have control over when anyone might call me back. Then he went on to say he doesn't have control over my decision! This was when I explained I needed the information soon or I'd just have to go with a different spa for my party. They used to be pretty decent until a couple of years ago - the last time I went there. Not sure what happened since then. But if this is their service over the phone, I'm doubtful that I'm going to find any experience at the spa itself relaxing or stress-free! Pros: Not sure what they are! Cons: Terrible service over the phone more

If you are like me and seek first-class customer service from business your patronize, Oasis on Park may not be for your. Unlike other establishments in the same industry, Oasis' only concern is making a profit and places no value on building and cherishing relations with former customers. In all my years of living in NYC, I have never been treated in such a disrespectful manner and would not wish such treatment on my worse enemy. Pros: Nice location Cons: Total disregard for customer service more

Years ago, I found a lovely spa on irving--oasis. Since then the place expanded and with that has lost its charm and cleanliness! The service is good, but you pay for an experience. Now you feel like a number in a factory. Most disappointing is the lack of cleanliness in the showers and locker room. Equally annoying is the fact that it is hard to find a locker because of the crowd and the fact that housekeeping uses them for storage. Given the choices in nyc, it would take a lot to get me back. more

The spa is truly lovely - my facial ended 10 minutes earlier then it was supposed to and at least 15 minutes of my facial I was left in the room with a treatment on my face. Huge pet peeve during a facial. When I told their staff about my shortened facial they did not care at all. I reluctantly have been there since, each time their front desk service was delivered the same level of service to me as if I were calling to get an appointment to service my car. For such a lovely place, their service staff really needs to check themselves and understand that a spa is where people go and pay money to be pampered from the strees of everyday life. The objective here is to service the customer and make them feel wonderful, especially so they'll want to come back. Whoever manages that spa needs to attend leadership in customer service 101 again. In this economy when people really don't have the money to spend on a spa, service really costs nothing. Today after yet another frustrating conversation with one of their "appointment reps" I'm done with Oasis. I've spent enough money there and time writing this review. What a shame. Pros: Spa is beautiful Cons: Service staff is consistantly unappealing more

This was my first visit to oasis and I was so pleasantly surprised!!! I had a salt scrub with Hala and a facial with Mickey, both were amazing. I usually get my scrubs at Bliss and they're ok but compared to Hala they are terrible. She is so attentive. She helped me relax after a rough day, massaged me and rubbed my head. It felt so good!!! Mickey was great too!! She was very sweet and informative. The most relaxing facial I have ever had. Super gentle extractions and great massage. When I left there my face and body were glowing!!! And still are!!! I can't wait to go back!!! Pros: Beautiful atmosphere, warm staff more

In mid Febuary I decided to do a facial just before a trip, for give my face a much needed treat. Reading reasonably good reviews on Citysearch, I decided to try Oasis Spa. Scheduling it last minute, I was told it'd be done by Dgamara (or some name like that). She was friendly and explained the procedure. But when she started, she would message around my eye area with very high speed a couple of times her fingers poked my eyeballs. I was so nervous that I had to keep my eyes tightly shut all the time, nothing to say about relaxation! After some time I decided to speak out, so she would stay away from my eye area. Nonetheless, she just has very heavy hands. Even when she put shields on my eyes I would feel the significant pressure. Finally when she messaged around my jaw area, she scratched it with her fingernails with such speed I felt terrible pain. A coulple of days later I would still feel the swell and see the scratches on my face! And that was not all. Throughout the process, the hot steam from a blower was either so burningly hot, or when it was moved a bit away it became very weak. Besides, there was a fan in the room which ran all the time to provide ventialtion (?), so instead of the music I heard from the waiting area, the noise accompanied the entire procedure. Overall it was a bad experience, especially compared to the facial experience I had with other spas, where it was not only very relaxing, but my face would glow for the next days. Not here! So I will not do facials with Oasis, certainly not with this lady who was kind but only suits those with elephant skin!! I do not mean to embarass the spa and the lady, nor am I a diligent writer - that is why it took so long for me to post it. But this is the only venue I could let the spa know about my bad experience, and to share it with other customers. Pros: location, price, waiting area Cons: service, equipment more

My husband and I have been Oasis customers for the past 2 years. We normally go to the Affinia Dumont location because we like the steam room, but we have been to the Park Avenue location several times and not once have we had a bad experience. Everyone at the front desk is friendly and helpful and the massages are fantastic - worth every penny! I especially recommend Gina and Kevin A. They both give strong, effective massages. We are their loyal clients because they always give us their best. Linda and Carrie are also excellent, especially in prenatal massages. It's not very fancy but the price is very fair. It's not overpriced like other spas in NYC and we always get a full hour of massage. You can't go wrong. Pros: Excellent massages Cons: none more