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Businiess name:
Oasis Day Spa
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Review by:
citysearch c.
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Review content:
The spa is truly lovely - my facial ended 10 minutes earlier then it was supposed to and at least 15 minutes of my facial I was left in the room with a treatment on my face. Huge pet peeve during a facial. When I told their staff about my shortened facial they did not care at all. I reluctantly have been there since, each time their front desk service was delivered the same level of service to me as if I were calling to get an appointment to service my car. For such a lovely place, their service staff really needs to check themselves and understand that a spa is where people go and pay money to be pampered from the strees of everyday life.
The objective here is to service the customer and make them feel wonderful, especially so they'll want to come back. Whoever manages that spa needs to attend leadership in customer service 101 again. In this economy when people really don't have the money to spend on a spa, service really costs nothing. Today after yet another frustrating conversation with one of their "appointment reps" I'm done with Oasis. I've spent enough money there and time writing this review. What a shame.
Pros: Spa is beautiful
Cons: Service staff is consistantly unappealing
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