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Businiess name:
Oasis Day Spa
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Review by:
citysearch c.
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Review content:
My boyfriend, offered to purchase a massage appointment for his visiting mother and sister. I chose Oasis because I had been to there former Union Square location and I didn't want to take the time to research. I made the appointments via phone. My boyfriend gets on the phone to confirm the use of his credit card for the gift certificates. We make it clear that these appointments were a gift to his family and they should not be expected to pay for anything. Oasis said they would fax over an authorization form for my boyfriend to sign and fax back. Well, hours later that didn't happened. I called again. They said I could write an email detailing everything. I did. I followed up. They said everything was okay. I asked them to run the card and get payment out of the way. They said they would fax over a receipt. They didn't. I called and they said they were very busy and the receipt would be given to the client. I explained that was unacceptable. At this point I wanted to cancel, but the family already were told and given the address. I didn't want to disappoint so I told the family to get the receipt. Well, on the day of the appointment my boyfriend gets a frantic call from his mother stating that the card was declined. Turns out the card wasn't declined for lack of funds, but because the receptionist keep entering a wrong digit. Too much stress for an overpriced massage
Pros: Relaxing massage
Cons: Rushed customer service. Clogged toilets.
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