I had a 60 min lava stone massage on 1 Park Ave. I arrived, checked in and waited 2mins to go to the back to change. As I was locking my things into the locker a receptionist came to me and stated she needed to speak to me. I was taken to out into a hallway where she proceed to accuse me of taking a soap from the front. I was shocked and dunbfounded!? I told her I did not take anything and insisted she look through my things. She looked and found nothing. She told me she was sorry(which did not come across as sorry) and to go to the relaxation room and enjoy the massage. I went to the room but became increasing angry. I went to find the manager because she had not come to me. I waited a few minutes for her. The manager informed me she just found out what happened. I proceeded to tell her I would not steal and insisted she look through my purse and bag, where I took everything out. She stated she was sorry and she would take care of it. I was very upset because I have never been accused of stealing and have no criminal record even a speeding ticket. The manager was condescending, unapologetic and arrogant.She told me to stop freaking out and to enjoy my massage. I was so angry, I wanted to leave but I was afraid my friends credit card would be charged and I did not want him to pay for it. I now wish I had just walked out. I went for the massage which I did not enjoy because I could not relax and could not believe how I was just treated. Once I got out and back into the reception area. I saw the manager, once she saw me, she ran out of the recepion area into the back out of sight. The receptionist checked me out charging me full price. I told her she needed to speak to the manager. The receptionist left and came back stating I was to get 10% off. I was slapped in the face again to pay for an experience that was surreal and horrible at the same time. I have send an email to the owner of oasis and conde nast traveler because they said this was the best spa in nyc. I believe the spa was great at one time but because they have been no. 1 for so long the have reached thier peak and now on the down slope. To accuse a client of stealing and then to be unapoligetic once they realize they were wrong is completely unacceptiable. I would not want this experience to happen to anyone else. I was on holiday when I had this experience and live in chicago where I get spa treatments atleast every other month. I have NEVER been treated so RUDELY. I was in NY for a 911 fundraiser for Scott Schieling 5k. TUNNEL to TOWERS Run. I have read some of the comments from the owner of this spa (on city search) prior to this posting and he really needs to employ better people with Great customer service . This is a nice spa but I have been to better and only better because they appreciate my money.
Pros: Would have been a nice spa if they have new staff
Cons: condescending arrogant staff
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