A friend recommended Michael's Toyota of Bellevue because he had an excellent experience there. He provided me the name of Scott Ruiz, Quality Assurance Manager, to schedule an appointment. I had already determined that I wanted a 2017 Highlander. But which model and features? I brought in the VINs for the two Toyota vehicles I would be trading in. Scott introduced me to Harvey Angel. He took me for a helpful, informative test drive of the Highlander, and we then drove through the huge inventory of vehicles to find the ones that had the bench seat I preferred and other amenities. Meanwhile, Scott was researching the trade-in values for my other vehicles, so when we returned to his desk, we were able to make the buying decision as well as discuss the trade-in values. They were consistent with homework I had already done. Robert Littleton, Finance Manager, helped with paperwork and I was driving my new car home later that afternoon. Promised add-ons were accomplished a few days later and I'm very happy with my new Highlander.
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