First contact was a phone call. The caller spoke very quickly with a thick accent--could not understand them and had to ask repeatedly who they were. The technician that came was a chain smoker and smelled so bad he was not allowed in the house. He gave an estimate for running a gas line under the driveway through an existing pvc pipe and put in a gas turn on/off for a gas grill. The estimate was very high and was not itemized. When questioned about the cost, he replied it was mostly labor.
Because of this experience with the initial call and the response from the technician, we decided not to use them.
RESPONSE FROM Frymire Services, Inc.:
The thick accent is the Queens English. Our dispatcher is a United Kingdom native who called to inform the customer that our plumber was on his way. And we are sorry if our plumber arrived was not professionally prepared to greet you. In regards to our repair estimate, our plumber did confer with our plumbing manager. The customer wanted to add a new gas line; a complicated job that will require us to tunnel beneath the house slab, hence the job is largely labor.
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