My hot water heater began leaking out of the bottom of it, it was fairly old, so I needed a new one quickly. I had no hot water and trying to "pioneer it" by heating water on the stove was not a wonderful thing.
I called Lowe's (around 730pm) as soon as I found out I had no hot water and saw the water all over the basement floor and made my purchase with arrangements for the install.
The next morning Fast called to set up the appt for later that afternoon. I also received another call from Fast to tell me about the contract and potential other costs, permits, etc.
Robert and Tim arrived with the new hot water heater and in no time it was set up and working. Robert explained about the permits (which the company filed for me) and certain other regulations, as well as the contract before the work started while Tim was carrying in the tools they would need. After my signed approval, they went to work disconnecting the old one and installing the new one. They were polite, professional and answered all my questions as I intently watched everything they were doing. As soon as they checked to make sure there was no gas or water leaks, they packed up their tools, gathered up the various old parts and then hauled that heavy old hot water heater up my somewhat steep stairs and hauled it away with them when they left.
I can't think of anything negative to say about the guys that did the work, the company or the services
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