Management Screws up Reservation Big Time!
I'd like you to know about an incredibly disappointing experience I just had with Crow Restaurant. Around two months ago, I made a reservation for 20 people for a Saturday night. It is the second year I have booked a table a Crow for a pre-show dinner prior to an annual event at McCaw Hall. Last night, Crow's manager left me a message confirming the reservation, except it was for the wrong night! I called back and explained that they had the wrong night, and that there was no reason for me to make reservations for any night other than the night of our show (I made the reservations immediately after buying our tickets).
I'm sorry to report that Crow's owner/manager was obstinate, rude and unprofessional. I was essentially called a liar (insisting I had made reservations for the wrong night), refused to consider that Crow might have made a mistake, and refused to even consider rectifying the situation (I gave him a couple suggestions which he summarily dismissed), repeatedly interrupted me when I was trying to answer questions he asked, and proceeded to treat me in the most disrespectful manner I can remember from any restaurant employee, let alone the "top" guy. Most importantly, our group was left without reservations less than 48 hours before we were scheduled to go to dinner. Needless to say, I won't be patronizing such a mean-spirited establishment again.
I would much rather praise a well-run establishment than complain about a poorly run one. However, Crow's behavior was so out of line, I thought you should know.
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