Bob's Discount Furniture

Claim
marker

835 Queen St
Southington, CT 06489

marker
(860) 620-1650
Incorrect info? Correct your listing
Main categories:

Furniture

,

Home Décor

Related categories:

Home & Garden

Photos
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Bob's Discount Furniture - Southington, CT
Reviews
( 0 )
( 4 )
( 4 )
( 3 )
( 16 )

Best

Thru out the years I have purchased many items from bob's and honestly I have had only one bad experience. Which was purchasing a mattress from the pit ( but I should of known bet...

Worst

How do you get in contact with customer service??? I would love a phone number for corporate headquarters to state my complaint. The one listed is actually a store and does not ...

Horrible customer service 9/8/2012

I was told my furniture would be delivered between 8am-11am and to use their "state-of-the-art" technology on their website to track my delivery. At 8am, I use the tracker and it says deliver time is 8:03am so I assume I'm the first delivery on the route and prep my house for delivery. I wait about an hour and no one comes. At 8:50am I call customer care and explain what's going on. I'm then informed that since they haven't started delivery for the day the deliver tracker is not updated. I was then told that I'm still scheduled for delivery between 8am-11am but that could be delayed. So, to recap, Bob's #1) told me my delivery could start at 8am when the truck hasn't gotten on the road until 9am #2) told me to use "state-of-the-art" technology that doesn't work the way it should and then their customer service defended it. I understand people run late and things happen, but don't tell me to use your website to get information that isn't true. It is now 9:07am and the delivery tracker s more
Reply | Report abuse |

MaryAnn - Boston 2/24/2011

I can't even explain the horror show that Bob's discount furniture is. Truly unbelievable to me that he can actually stay in business with the horrible customer service and just awful quality merchandise. I feel like an idiot that I didn't get online to take a quick look at these reviews. Basically trying to get someone at Bob's to acknowledge me as a customer and help me with the awful mattress I purchased there. Once they have your money - you are SOL. It really is amazing that with this many complaints that someone hasn't tried to get a lawyer or class action going. But...I know what Bob is probably thinking...there are lots of stupid people out there and so what if I lose a handful of customers; there will be a hundred more waiting to buy. more
Reply | Report abuse |

You must be high to deal with them 2/15/2011

Run don't walk away from Bob's. more
Reply | Report abuse |

Disgusted with Bob's 2/14/2011

I too, have had a bad experience form Bob's. Order and purchaced\r a plain jane recliner. Paid up front the date was 12/10/10. Was told by the salesman it would be in on 1/8/11. The lady at the\r desk told us we were responsible to call and pick up. January 8th\r comes, we call, the only way we could get a person was to say\r we owed money. They told us the chair was ready to be pick up.\r Drive to the store location, hold on to your hats, guess what. The\r chair is not there. Demanding our money. The manager comes over and tells us the store will deliver to our house for free, on January 18, 2011. The guys were late and guess what the chair\r was the wrong color. Refused the delivery. Now it's 2/13/11 and\r I'm waiting for a check. How is it that customers has to pay up front, but refund check takes over a month to receive. Customer service sucks. I've called and they are like, "why are you calling" II want my money back. Will not go or recommend this store to a \r hobo. more
Reply | Report abuse |

Desperate for my money's worth 12/30/2010

How do you get in contact with customer service??? I would love a phone number for corporate headquarters to state my complaint. The one listed is actually a store and does not open at 6:30 am as listed. Please help me out someone!!! more
Reply | Report abuse |

MORONS! 12/5/2010

Stay away! the stories are true!! delivery nightmares. the sales agents will tell you an item is in stock and ready for delivery to make a quick sale then they really arent and the expected delivery day comes, we threw away our old ouch to expect the new one and bam, they tell us it cant be delivered for another 2 weeks. so we went straight to the store to get a refund and the manager saw we were pissed and gave us our money, but we now have to wait 7 days for the check to arrive and are couch less untill then . STAY AWAY FROM THESE MORONS more
Reply | Report abuse |

BOBS IS TERRIBLE!!!!!!!!!!!!!!! 11/20/2010

DO NOT GO HERE...I am soooo pissed off at this company right now I dont even have the energy to explain myself...THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, I work at a call center and I know the ins and outs of how a customer is supposed to be treated and I rarely get mad at customer service induviduals b/c I know what they can go through on a daily basis...However...this is by far THE WORST. however I would have been alright if it was strictly bad customer service; however they rescheduled a delivery for my dining rm table 5 times...3 months later after paying for the order (meanwhile using a fold out card table for my dining rm set) they call me 7PM Friday the night before my set is going to be delivered on Saturday morning and tel me it has been cancelled, the day before my Thanksgiving at my new place.......I just spent an hour trying to first call and reach someone at the store and then actually get my order cancelled and refunded....after 30 mins of hold time I'm left w/ more
Reply | Report abuse |

worst customer service 11/4/2010

Bobs has the worst customer service ever. I have been trying to contact them for the last three weeks. Finally they said they would get. back to exchange two tables that were lopsided. NOONE ever called. Go somewhere where they care and you get quality and good customer service. Bob just keeps getting his money and doesn't care well karmas a *itch bob. I guess abc news and Facebook will be hearing about this!!!!!!! more
Reply | Report abuse |

Bob's Disocount Furniture tells customer to DROP DEAD 10/28/2010

(860)645-3208 Bob's Discount Furniture Corporate Phone number\r \r Well here's another of Bob's Discount HORROR STORIES. I bought the Eldorado wall unit along with 2 end tables. Total sale was $1750 system from the Yonkers store approx. 1 month ago. This is after previously buy a dinning room table, which took 6 deliveries before they got it right. Well the first 3 delivery attempts of the 3 wall unit pieces were damaged goods. Scratches, knife gouges, dark stains and blotches and doors that wouldn't close were among some of the various damages to this unit. Even the delivery drivers said don't accept it. Last Sunday, yes Sunday, I get a call from the warehouse from a guy named Paul. He tells me in no uncertain terms that Bob's will not deliver the furniture to us any longer. He said "I'm messing up his deliveries to other customers because I keep refusing delivery. He tells me that I should have accepted the pieces and they would fix them eventually. All this mind with a very c more
Reply | Report abuse |

MOTHER OF 6 10/16/2010

Thru out the years I have purchased many items from bob's and honestly I have had only one bad experience. Which was purchasing a mattress from the pit ( but I should of known better ) Other than that, I have purchased 4 beds and the delivery guys have been amazing at putting it all together in a timely fashion. I continue to purchase from bob's. I actually have another bed and mattress that will be delievered in a few weeks and I hope I did not jinx myself... THANK YOU BOB!!!! more
Reply | Report abuse |

Not happy about Bob's delievery service 10/7/2010

I bought two bed sets on two different occassions at Bob's Furniture in Soughinton.\r Last year, the delievery guys left without assembling the bed sets appropriately. I should've checked their work throughly.\r This time as they got into the room where the old bed sets were, they first asked me, 'what are you going to do with with these old bed sets?' Surprised, I said, "Taking these out is part of the contract that I paid for." They reluctuantly took the mattress and the boxer out but not the metal frame. They even said, 'we don't work for Bob's.' I think the salesperson should've specified the fact that the delievery guy won't take the metal frame as she told me, 'this contract includes removing the old bed sets.' Maybe, I should've read their paper thoroughly just as in a car deal. Anyway, I won't recommend anyone from now on to go to Bob's. more
Reply | Report abuse |

Bobs discount service 7/29/2010

on valentines day 2010 my wife and i took delivery of a bobs king size bed mans chest dresser and night stand what a nightmare the bed was broken by the delivery personell(if you can call them that) it started ok till about an hour in when i went upstairs to check in on them, seemed to be taking a while and they were looking at my broken bed support ,this bed has under bed storage and needed proper support before they attempted to put on the head and foot boards well a call to their customer disservice department told me i had to go to the store myself and pick up a set of bedrails ,standard ones not the ones for our bed, if we wanted to sleep on our bed that night what ?? they broke th ebed and I have to get the part? they refused to send out anyone to deliver and install these parts and i had to wait 2 weeks to get the correct parts delivered and installed they refused any refund and the idiot on the other end was far less than helpful plus th ebed has a "gully" in the center i had more
Reply | Report abuse |

bobs and sex offenders 7/7/2010

My comment is this.if you have\r Children don't bring them to bobs discount furniture in southington ct.because there is a registered sex offender that works in the warehouse who travels in and out from the warehouse to the main floor.bottom line sex offenders shouldn't be allowed to work in a place with lots of women and children. more
Reply | Report abuse |

Watch out they double sell furniture 6/16/2010

I went to Bob's discount store in Southington because is a really big place with alot to choose from. I bought from the Pit (a clearance area) the set I bought was a really nice leather sectional with pillows. When I got the next day to pick it up, it was Gone!...I was so upset I had hired this 4 guys with a truck to help me bring them home and completely wasted my time and money. Then this lady assitant manager was such an b**** like it was my fault they double sold the furniture. On top of that I had paid with my debit card and they would onyl refund the money back to my bank account, making me wait 4 more days to get my money back. They didnt even apologize. Very bad experience. (04/2010) more
Reply | Report abuse |

Bob's, the working mans freind? 6/16/2009

my experience was very enlightening. my father and myself went to the Southington store to buy a mattress for his tractor trailer which is just a twin mattress. the sales person gave us a lot of help when she realized they didn't have any on hand,so rather then make drive to another Bob's store,she suggested that we should go to Costco,or BJ's for his mattress. so we left the store feeling confused and went 1/4 mile away to BEDDING BARN, and the sales person there sold us a mattress right away, and my dad saved $50 over Bob's ECONOMY price. so it was all for the best.thanks for caring. more
Reply | Report abuse |

Bobs wont even do the job, customer expected to do it 4/10/2009

I have bought $2000.00 worth of products for two years that's $2000.00 each year and this Feb.09 I purchased once again a bedroom set for my daughter and have many issues with it and issues also with the people at Bobs telling me such things as they offered me another set(which at the time they did not) the bed came with wooden rails which were junk and i requested a metal frame to correct the issue and i was send with half a pair of rails and made to keep a foot-board that was to be returned because the order was screwed up. The bed still would fall to the floor and finally I received a four sided bed frame and new set which seems to be holding up for now but its all you go through to get something you pay for and you have to deal with such unqualified individuals. Also get this they owed me $120.00 because i paid cash for all the purchase,I was told I would have the company check within 10 days well when I called on the ninth day to be sure it was coming so I could provide Easter din more
Reply | Report abuse |

Not what it's cracked up to be 3/10/2009

After 5 months of waiting for the fabric for the back of our new couch, the company has it on back order. Not GOOD! I am waiting for a settlement from Bob's, either cash or a new piece of furniture. I am not a happy customer after being jerked around for 5 months and will never go into their STORE again for anything. Please read the forums before you attempt to go there. more
Reply | Report abuse |

stay away 3/3/2009

What junk, i brought a 5yr warranty's after two yrs it started to fall apart, called them they told me it was my fault.. i am going to court with them soon. please do not buy anything from them it is held together with bubble gum and glue... the lowest grade you can buy in a third world county more
Reply | Report abuse |

Know what to expect before you go 11/18/2008

Our experience with Bob's has been very positive for the most part. We have purchased several pieces of furniture over the years and have never had a problem with quality. Of course the price is great and the Pit holds some fabulous bargains most with very "liveable defects" e.g. King size his/hers memory foam mattress and split box spring for $500 because box spring cover had black mark on it. Some things to know BEFORE you go, the salespeople work on commission. They will grab you the second you walk in the door and follow you around UNLESS you tell them not to. more
Reply | Report abuse |

get what you pay for...or maybe even less 7/11/2008

We bought a sofa table from scratch and dent...no problems with that, the price was right. We also bought a sofa and chaise (the concord set) about 2 years ago and feel not only are they extremely uncomfortable but you just feel as though they will fall apart any day now. 3years max total lifespan full time use. The microfiber does not repel stains as they claim. The fabric has ripped at the seams on the chaise... When you go to the store, just lift up the edge of what you are looking at and you call feel how little materials are actually used to construct them...weak, cheap and definitely not durable. They also do not negotiate prices (at least not the store location we go to). We were able to go to another popular chain furniture store (R+F) who does negotiate with you and for 2-300 more, got a much more solid set of couchs. Even though the prices are low at Bobs, you might be surprised that spending just a bit more will get you a LOT more in quality. Good luck! more
Reply | Report abuse |
< Previous 1 2 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021
Owner Message

  • <p>Bob's Discount Furniture offers quality furniture at everyday low prices. We give you more choices, more quality and more value... that's the Bob's Way! In operation since 1991, we have beautiful showrooms in 9 states, and continue to grow. Shop in store and online for Adult and Youth Bedrooms, Living Rooms, Dining Rooms, Mattresses, Entertainment Centers, Home Office and Home Accents!  Our motto- No Phony Gimmicks... Just Pure Value!</p> <p> </p> <p>Phone Number:1-800-723-BOBS</p>. <p>Shop in store and online for:</p> <ul> <li>Adult and Youth Bedrooms</li> <li>Living Rooms</li> <li>Dining Rooms</li> <li>Mattresses</li> <li>Entertainment Centers</li> <li>Home Office and Home Accents!</li> <li>Our motto? No Phony Gimmicks... Just Pure Value!</li> </ul>

Additional information
  • Hours: Mon-Sat 10am-10pm ; Sun 11am-7pm
  • Payments: Visa, Master Card
badge