B & H Photo-Video-Pro Audio

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420 9th Avenue
New York, NY 10001

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(800) 413-5653
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B & H Photo-Video-Pro Audio - New York, NY
B & H Photo-Video-Pro Audio - New York, NY
B & H Photo-Video-Pro Audio - New York, NY
B & H Photo-Video-Pro Audio - New York, NY
Reviews
( 34 )
( 45 )
( 9 )
( 4 )
( 10 )

Best

I was referred here after Best Buy didnt carry what I was looking for...turns out B&H didnt either--BUT I got an amazing deal on a different digital camera and am very happy. But ...

Worst

Since B&H return policy doesn't cover shipment of items being returned, I walked to the Customer Service office from work at lunch time for 20 mins in the freezing cold. It was pr...

Bad Customer Service 1/15/2011

Since B&H return policy doesn't cover shipment of items being returned, I walked to the Customer Service office from work at lunch time for 20 mins in the freezing cold. It was precisely 12:59pm when I was standing behind the glass door knocking on it and looking at the representatives and 1 last customer. They didn't bother to even look at me - needless to say they did NOT open the door. As it turned out, they close at 1pm on Fridays. I respect religious traditions, but 1). The customer care representative who I talked on the phone and asked if I could make my return at the store did NOT mention anything about short day schedule on Fridays! 2). It was 12:59! 3). A seller THIS big located in the busy NYC should have a standard business schedule to avoid 'surprises' to its valued (?) customers! 4). B&H prices and return policy are NOT that great to treat customers like that! It was so cold outside they could've let 1 last customer in before they close. It was NOT past 1pm yet! I doubt I will ever shop at B&H again. more
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Bad Customer Service 1/15/2011

Since B&H return policy doesn't cover shipment of items being returned, I walked to the Customer Service office from work at lunch time for 20 mins in the freezing cold. It was precisely 12:59pm when I was standing behind the glass door knocking on it and looking at the representatives and 1 last customer. They didn't bother to even look at me - needless to say they did NOT open the door. As it turned out, they close at 1pm on Fridays. I respect religious traditions, but 1). The customer care representative who I talked on the phone and asked if I could make my return at the store did NOT mention anything about short day schedule on Fridays! 2). It was 12:59! 3). A seller THIS big located in the busy NYC should have a standard business schedule to avoid 'surprises' to its valued (?) customers! 4). B&H prices and return policy are NOT that great to treat customers like that! It was so cold outside they could've let 1 last customer in before they close. It was NOT past 1pm yet! I doubt I will ever shop at B&H again. more
Reply | Report abuse |

Bad Customer Service 1/15/2011

Since B&H return policy doesn't cover shipment of items being returned, I walked to the Customer Service office from work at lunch time for 20 mins in the freezing cold. It was precisely 12:59pm when I was standing behind the glass door knocking on it and looking at the representatives and 1 last customer. They didn't bother to even look at me - needless to say they did NOT open the door. As it turned out, they close at 1pm on Fridays. I respect religious traditions, but 1). The customer care representative who I talked on the phone and asked if I could make my return at the store did NOT mention anything about short day schedule on Fridays! 2). It was 12:59! 3). A seller THIS big located in the busy NYC should have a standard business schedule to avoid 'surprises' to its valued (?) customers! 4). B&H prices and return policy are NOT that great to treat customers like that! It was so cold outside they could've let 1 last customer in before they close. It was NOT past 1pm yet! I doubt I will ever shop at B&H again. more
Reply | Report abuse |

Bad Customer Service 1/15/2011

Since B&H return policy doesn't cover shipment of items being returned, I walked to the Customer Service office from work at lunch time for 20 mins in the freezing cold. It was precisely 12:59pm when I was standing behind the glass door knocking on it and looking at the representatives and 1 last customer. They didn't bother to even look at me - needless to say they did NOT open the door. As it turned out, they close at 1pm on Fridays. I respect religious traditions, but 1). The customer care representative who I talked on the phone and asked if I could make my return at the store did NOT mention anything about short day schedule on Fridays! 2). It was 12:59! 3). A seller THIS big located in the busy NYC should have a standard business schedule to avoid 'surprises' to its valued (?) customers! 4). B&H prices and return policy are NOT that great to treat customers like that! It was so cold outside they could've let 1 last customer in before they close. It was NOT past 1pm yet! I doubt I will ever shop at B&H again. more
Reply | Report abuse |

Expert Camera Store Sports Selection, Deals and Free Candy 9/29/2010

B&H's massive specialty camera and electronics store is like Santa's workshop--merchandise shuffling overhead on conveyor belts--and an experience in itself. Just steps from the generic Herald Square shopping area sits a bastion of helpful, informative and non-pushy camera experts--on the phone or in-store. Sweet little gratis Starburst-like candies dot display cases throughout the floors. For a sweeter deal, hit the refurbished camera selection, direct from manufacturers like Nikon and Canon complete with 4GB cards, camera case, original packaging and accessories from $80. (Note: They won't tell you why it's "refurbished" though sometimes it's brand-new, only discontinued. You have three months to return this equipment.) Camera pros love the trade-in program, where all equipment must be in "total working order," for cash or store credit. more
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Expert Camera Store Sports Selection, Deals and Free Candy 9/29/2010

B&H's massive specialty camera and electronics store is like Santa's workshop--merchandise shuffling overhead on conveyor belts--and an experience in itself. Just steps from the generic Herald Square shopping area sits a bastion of helpful, informative and non-pushy camera experts--on the phone or in-store. Sweet little gratis Starburst-like candies dot display cases throughout the floors. For a sweeter deal, hit the refurbished camera selection, direct from manufacturers like Nikon and Canon complete with 4GB cards, camera case, original packaging and accessories from $80. (Note: They won't tell you why it's "refurbished" though sometimes it's brand-new, only discontinued. You have three months to return this equipment.) Camera pros love the trade-in program, where all equipment must be in "total working order," for cash or store credit. more
Reply | Report abuse |

Expert Camera Store Sports Selection, Deals and Free Candy 9/29/2010

B&H's massive specialty camera and electronics store is like Santa's workshop--merchandise shuffling overhead on conveyor belts--and an experience in itself. Just steps from the generic Herald Square shopping area sits a bastion of helpful, informative and non-pushy camera experts--on the phone or in-store. Sweet little gratis Starburst-like candies dot display cases throughout the floors. For a sweeter deal, hit the refurbished camera selection, direct from manufacturers like Nikon and Canon complete with 4GB cards, camera case, original packaging and accessories from $80. (Note: They won't tell you why it's ""refurbished"" though sometimes it's brand-new, only discontinued. You have three months to return this equipment.) Camera pros love the trade-in program, where all equipment must be in ""total working order,"" for cash or store credit. more
Reply | Report abuse |

Best professional camera store period!! 7/30/2010

This is a must come store for all your camera needs regardless if your are a novice or a professional. Prices are the best in the city and they always have the newest products first!! Only issue is that it's so big and so packed with people that you might lose yourself in there. Pros: Great staff, Superb prices Cons: it's like a big maze with so many people entering the store more
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Best professional camera store period!! 7/30/2010

This is a must come store for all your camera needs regardless if your are a novice or a professional. Prices are the best in the city and they always have the newest products first!! Only issue is that it's so big and so packed with people that you might lose yourself in there. Pros: Great staff, Superb prices Cons: it's like a big maze with so many people entering the store more
Reply | Report abuse |

Best professional camera store period!! 7/30/2010

This is a must come store for all your camera needs regardless if your are a novice or a professional. Prices are the best in the city and they always have the newest products first!! Only issue is that it's so big and so packed with people that you might lose yourself in there. Pros: Great staff, Superb prices Cons: it's like a big maze with so many people entering the store more
Reply | Report abuse |

B&H is awesome! 11/2/2009

I have bought several cameras and accessories at B&H over the years. I also bought a 6-disc DVD player several years ago. The staff at B&H, especially in the photo area where I've spent the most time, are just amazing. They can really give you good advice, and not one size fits all. When I was upgrading to a DSLR, I didn't want to spend a fortune, so the sales guy told me what to buy new, vs. what I could buy from their secondhand department to save money. Recently, a Canon camera that I'd bought had a problem. I knew it was still under factory warranty but could not find the receipt, which Canon requires. I called B&H and they looked up my purchases using my phone number, and within about 3 minutes had sent me a PDF by email of my receipt, which I could print and send in to Canon with the camera! Now that is great service. Pros: knowledgable staff, great prices Cons: it's a zoo inside more
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B&H is awesome! 11/2/2009

I have bought several cameras and accessories at B&H over the years. I also bought a 6-disc DVD player several years ago. The staff at B&H, especially in the photo area where I've spent the most time, are just amazing. They can really give you good advice, and not one size fits all. When I was upgrading to a DSLR, I didn't want to spend a fortune, so the sales guy told me what to buy new, vs. what I could buy from their secondhand department to save money. Recently, a Canon camera that I'd bought had a problem. I knew it was still under factory warranty but could not find the receipt, which Canon requires. I called B&H and they looked up my purchases using my phone number, and within about 3 minutes had sent me a PDF by email of my receipt, which I could print and send in to Canon with the camera! Now that is great service. Pros: knowledgable staff, great prices Cons: it's a zoo inside more
Reply | Report abuse |

B&H is awesome! 11/2/2009

I have bought several cameras and accessories at B&H over the years. I also bought a 6-disc DVD player several years ago. The staff at B&H, especially in the photo area where I've spent the most time, are just amazing. They can really give you good advice, and not one size fits all. When I was upgrading to a DSLR, I didn't want to spend a fortune, so the sales guy told me what to buy new, vs. what I could buy from their secondhand department to save money. Recently, a Canon camera that I'd bought had a problem. I knew it was still under factory warranty but could not find the receipt, which Canon requires. I called B&H and they looked up my purchases using my phone number, and within about 3 minutes had sent me a PDF by email of my receipt, which I could print and send in to Canon with the camera! Now that is great service. Pros: knowledgable staff, great prices Cons: it's a zoo inside more
Reply | Report abuse |

yeahh!!! 7/8/2009

I PURCHASED A KOBY 7INCH UNDERCABINET TV ONLINE,AND IT IS AWESOME.THE SCREEN IS CRYSTAL CLEAR,AND i LOVE IT, EVERYTHING IS SUPERB.THE LAST UNDERCAB TV I PURCHASED LASTED 20 YEARS, AND WAS STILL GOING STRONG. Pros: everything Cons: mounting-a pain more
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yeahh!!! 7/8/2009

I PURCHASED A KOBY 7INCH UNDERCABINET TV ONLINE,AND IT IS AWESOME.THE SCREEN IS CRYSTAL CLEAR,AND i LOVE IT, EVERYTHING IS SUPERB.THE LAST UNDERCAB TV I PURCHASED LASTED 20 YEARS, AND WAS STILL GOING STRONG. THE ONLY FLAW WAS THAT i GOT A GREY REMOTE WITH A WHITE TV...... THE REMOTE IS MAGNETIZED AND ADHERES TO THE FRIDGE NICELY.iF b AND h WOULD SEND ME A WHITE ONE TO MATCH MY DECOR, IT WOULD BE SUPER. I RECOMEND THIS KOBY TO ALL MY FRIENDS(AND ENEMIES) tHANKS b AND H.!!!! Pros: everything Cons: mounting-a pain more
Reply | Report abuse |

yeahh!!! 7/8/2009

I PURCHASED A KOBY 7INCH UNDERCABINET TV ONLINE,AND IT IS AWESOME.THE SCREEN IS CRYSTAL CLEAR,AND i LOVE IT, EVERYTHING IS SUPERB.THE LAST UNDERCAB TV I PURCHASED LASTED 20 YEARS, AND WAS STILL GOING STRONG. THE ONLY FLAW WAS THAT i GOT A GREY REMOTE WITH A WHITE TV...... THE REMOTE IS MAGNETIZED AND ADHERES TO THE FRIDGE NICELY.iF b AND h WOULD SEND ME A WHITE ONE TO MATCH MY DECOR, IT WOULD BE SUPER. I RECOMEND THIS KOBY TO ALL MY FRIENDS(AND ENEMIES) tHANKS b AND H.!!!! Pros: everything Cons: mounting-a pain more
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Great shipping 4/3/2009

The shipping is fabulous for this business. We have made many purchases from here, and we have gotten GREAT prices with free add-ons. Ever... more
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Great Online Service 3/10/2009

I live in Canada and purchased a Canon Vixia HF-10 AVCHD camcorder here last August. I have being trying unsuccessfully to obtain a wide a... more
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Great product, but horrendous customer service 2/23/2009

I purchased my flatscreen TV from the B&H website. The TV itself is incredible and I love it, but the experience of buying it was one of the worst I've ever had. The site advertised a "white glove installation service," which I paid extra for, but on the day of delivery, the deliveryman told me he would only do an installation if I gave him some cash. Like a fool, I gave him $20. He said he had to get tools from his car, left my apartment, and then never came back. When I called B&H, the rep I spoke with was very rude and said I had misunderstood the terms of the delivery (their description on the site was completely misleading), and that the deliveryman himself was in no way affiliated with the company and they would not track him down or give me any sort of refund. I'd never go there again. Pros: Good products Cons: Horrendous customer service more
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Great product, but horrendous customer service 2/23/2009

I purchased my flatscreen TV from the B&H website. The TV itself is incredible and I love it, but the experience of buying it was one of the worst I've ever had. The site advertised a "white glove installation service," which I paid extra for, but on the day of delivery, the deliveryman told me he would only do an installation if I gave him some cash. Like a fool, I gave him $20. He said he had to get tools from his car, left my apartment, and then never came back. When I called B&H, the rep I spoke with was very rude and said I had misunderstood the terms of the delivery (their description on the site was completely misleading), and that the deliveryman himself was in no way affiliated with the company and they would not track him down or give me any sort of refund. I'd never go there again. Pros: Good products Cons: Horrendous customer service more
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Best Camera Store in NYC. Apple iPads. B&H has the lowest prices&highest level of customer service.Ship Worldwide.

Editorial

  • In Short
    The selection and the frenzy of activity are daunting, but the prices can't be beat. The Used Annex upstairs sells marked-down camera bags and hardware, and it's also a treasure...

  • 10/26/2006 Provided by Citysearch
Additional information
  • Hours: Mon-Thurs 9am-7pm; Fri 9am-1pm; EST Fri 9am-2pm DST CLOSE @ 2pm FRI; CLOSED SAT; Sun 10am-6pm
  • Neighborhoods: Chelsea, Midtown
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