I have bought several cameras and accessories at B&H over the years. I also bought a 6-disc DVD player several years ago. The staff at B&H, especially in the photo area where I've spent the most time, are just amazing. They can really give you good advice, and not one size fits all. When I was upgrading to a DSLR, I didn't want to spend a fortune, so the sales guy told me what to buy new, vs. what I could buy from their secondhand department to save money.
Recently, a Canon camera that I'd bought had a problem. I knew it was still under factory warranty but could not find the receipt, which Canon requires. I called B&H and they looked up my purchases using my phone number, and within about 3 minutes had sent me a PDF by email of my receipt, which I could print and send in to Canon with the camera! Now that is great service.
Pros: knowledgable staff, great prices
Cons: it's a zoo inside
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