B & H Photo-Video-Pro Audio

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420 9th Avenue
New York, NY 10001

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(800) 413-5653
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B & H Photo-Video-Pro Audio - New York, NY
B & H Photo-Video-Pro Audio - New York, NY
B & H Photo-Video-Pro Audio - New York, NY
B & H Photo-Video-Pro Audio - New York, NY
Reviews
( 34 )
( 45 )
( 9 )
( 4 )
( 10 )

Best

I was referred here after Best Buy didnt carry what I was looking for...turns out B&H didnt either--BUT I got an amazing deal on a different digital camera and am very happy. But ...

Worst

Since B&H return policy doesn't cover shipment of items being returned, I walked to the Customer Service office from work at lunch time for 20 mins in the freezing cold. It was pr...

Great product, but horrendous customer service 2/23/2009

I purchased my flatscreen TV from the B&H website. The TV itself is incredible and I love it, but the experience of buying it was one of the worst I've ever had. The site advertised a ""white glove installation service,"" which I paid extra for, but on the day of delivery, the deliveryman told me he would only do an installation if I gave him some cash. Like a fool, I gave him $20. He said he had to get tools from his car, left my apartment, and then never came back. When I called B&H, the rep I spoke with was very rude and said I had misunderstood the terms of the delivery (their description on the site was completely misleading), and that the deliveryman himself was in no way affiliated with the company and they would not track him down or give me any sort of refund. I'd never go there again. Pros: Good products Cons: Horrendous customer service more
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Glad I Did!! 1/9/2009

I was apprehensive about making my purchase with them since it was a high price item (Nikon SLR) and I had never heard of B & H. But I must... more
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B & H is THE PLACE 8/5/2008

I am an avid photography buff. B&H is always honest with me, gets me a good price, and is THE place where everyone orders their equipment. ... more
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STAY AWAY FROM B&H PHOTO! TRUST ME GUYS 7/19/2008

I order Flat Lcd Television. Till today's date i have not got my Television. They are saying that they have send the Television via their ... more
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buy here, take your chances 5/22/2008

volume dealer, could care less about you once they ship your order. Sent me a defective camcorder and refused to take return. Now I have a... more
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B & H Photo is no help 4/27/2008

I sent a camera to B & H Photo and it was received and signed for on March 28, 2008. They have lost my camera and will not take any steps to... more
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great selection, great prices, fair return policy 3/6/2008

I'm very pleased with this store. They have an extremely large selection of equipment and the prices are better than anywhere else. Customer service is excellent and the return policy is fair - I had to return items several times and the process was always smooth. The last time I bought something from B & H, I had to ship it back to them rather than bring it back to the store because I now live in another city, and I liked that they kept me informed on the progress of my return throughout the process. They sent me an email as soon as they received the item, and then sent another email a couple of days later to let me know that the return was processed. They also sent me the RMA very quickly - the same day I emailed them to request one. The store tends to get crowded and there are long lines, but they move very fast. (This may not be as much of an issue now that they've opened the second floor.) Pros: huge selection, low prices, fair return policy more
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great selection, great prices, fair return policy 3/6/2008

I'm very pleased with this store. They have an extremely large selection of equipment and the prices are better than anywhere else. Customer service is excellent and the return policy is fair - I had to return items several times and the process was always smooth. The last time I bought something from B & H, I had to ship it back to them rather than bring it back to the store because I now live in another city, and I liked that they kept me informed on the progress of my return throughout the process. They sent me an email as soon as they received the item, and then sent another email a couple of days later to let me know that the return was processed. They also sent me the RMA very quickly - the same day I emailed them to request one. The store tends to get crowded and there are long lines, but they move very fast. (This may not be as much of an issue now that they've opened the second floor.) Pros: huge selection, low prices, fair return policy more
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great selection, great prices, fair return policy 3/6/2008

I'm very pleased with this store. They have an extremely large selection of equipment and the prices are better than anywhere else. Customer service is excellent and the return policy is fair - I had to return items several times and the process was always smooth. The last time I bought something from B & H, I had to ship it back to them rather than bring it back to the store because I now live in another city, and I liked that they kept me informed on the progress of my return throughout the process. They sent me an email as soon as they received the item, and then sent another email a couple of days later to let me know that the return was processed. They also sent me the RMA very quickly - the same day I emailed them to request one. The store tends to get crowded and there are long lines, but they move very fast. (This may not be as much of an issue now that they've opened the second floor.) Pros: huge selection, low prices, fair return policy more
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Awesome service and great pricing 1/7/2008

I have never been in a store set up like this but when you go you are pleasantly surprised at what you see, a huge conveyot belt brings item... more
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Canon Digital Rebel 7/18/2007

Great Store, they are crrently adding a second floor to the Mega B&H store. Everything is in stock good prices, and great service the shipping prices are very in line , very quick delivery . Thank You B&H for the great service, I own the Canon digital rebel camera, all our photography equipment are from B&H - BH Photo slogan "You go to B&H Pros: Good Prices, fabulious customer service and great prices. Everything is in stock Cons: Huge store more
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Canon Digital Rebel 7/18/2007

Great Store, they are crrently adding a second floor to the Mega B&H store. Everything is in stock good prices, and great service the shipping prices are very in line , very quick delivery . Thank You B&H for the great service, I own the Canon digital rebel camera, all our photography equipment are from B&H - BH Photo slogan "You go to B&H Pros: Good Prices, fabulious customer service and great prices. Everything is in stock Cons: Huge store more
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Canon Digital Rebel 7/18/2007

Great Store, they are crrently adding a second floor to the Mega B&H store. Everything is in stock good prices, and great service the shipping prices are very in line , very quick delivery . Pros: Good Prices, fabulious customer service and great prices. Everything is in stock Cons: Huge store more
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A cattle market, wasted my time. 3/25/2007

Unfortunately I cannot recommend B&H as a store. I went there today to pay cash for two Lecia D-LUX3's, as the website said they had them in stock. Pros: A large selection, competitive prices Cons: Chaotic, noisy, not the best atmosphere to receive helpful advice more
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A cattle market, wasted my time. 3/25/2007

Unfortunately I cannot recommend B&H as a store. I went there today to pay cash for two Lecia D-LUX3's, as the website said they had them in stock. A word of warning, don't come here if you're unsure about what you want. It's a chaotic cattle market and they want to deal with you as quickly as possible. I waited 15 minutes in line only to be told that they have them in store but they are only shipping them (?!). I asked whether I could pay now and pick them up, as a "ship to pick up", but he wasn't interested in helping me at all and didn't appear in the least bit concerned about losing a $1400 sale. When a store is as unconcerned as this about your business, it's probably sensible to go elsewhere because in my experience, stores with this attitude are also very unhelpful when things go wrong with your purchase. I told the kid "OK, so I'll go to J&R instead" and he said "OK then" and that was that. So off to J&R I go! I'm sure they'll be more helpful and appreciative of my custom. Pros: A large selection, competitive prices Cons: Chaotic, noisy, not the best atmosphere to receive helpful advice more
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A cattle market, wasted my time. 3/25/2007

Unfortunately I cannot recommend B&H as a store. I went there today to pay cash for two Lecia D-LUX3's, as the website said they had them in stock. A word of warning, don't come here if you're unsure about what you want. It's a chaotic cattle market and they want to deal with you as quickly as possible. I waited 15 minutes in line only to be told that they have them in store but they are only shipping them (?!). I asked whether I could pay now and pick them up, as a "ship to pick up", but he wasn't interested in helping me at all and didn't appear in the least bit concerned about losing a $1400 sale. When a store is as unconcerned as this about your business, it's probably sensible to go elsewhere because in my experience, stores with this attitude are also very unhelpful when things go wrong with your purchase. I told the kid "OK, so I'll go to J&R instead" and he said "OK then" and that was that. So off to J&R I go! I'm sure they'll be more helpful and appreciative of my custom. Pros: A large selection, competitive prices Cons: Chaotic, noisy, not the best atmosphere to receive helpful advice more
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Do not buy anywhere else 12/6/2006

Unreal, thats all I can say, had originally planned to buy all my equipment here but was suckered into buying my camera elsewhere for seemingly a lot less money.....I know I'll regret this at some stage in the future. When I did venture into B&H I had my eyes open to an gadget geeks heaven....the place is alive. Overhead cable and trolley systems delivering equipment to the cashiers, extremely knowledgable staff, a range of equipment that is to be marvelled at........do not but you electronic equipment anywhere else more
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Do not buy anywhere else 12/6/2006

Unreal, thats all I can say, had originally planned to buy all my equipment here but was suckered into buying my camera elsewhere for seemingly a lot less money.....I know I'll regret this at some stage in the future. When I did venture into B&H I had my eyes open to an gadget geeks heaven....the place is alive. Overhead cable and trolley systems delivering equipment to the cashiers, extremely knowledgable staff, a range of equipment that is to be marvelled at........do not but you electronic equipment anywhere else more
Reply | Report abuse |

Do not buy anywhere else 12/6/2006

Unreal, thats all I can say, had originally planned to buy all my equipment here but was suckered into buying my camera elsewhere for seemingly a lot less money.....I know I'll regret this at some stage in the future. When I did venture into B&H I had my eyes open to an gadget geeks heaven....the place is alive. Overhead cable and trolley systems delivering equipment to the cashiers, extremely knowledgable staff, a range of equipment that is to be marvelled at........do not but you electronic equipment anywhere else more
Reply | Report abuse |

Photography haven 11/12/2005

An experience in its own rite. Shopping at B&H Photo Video is quite fun. From helpful salespersons to watching what you just purchased dangl... more
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Best Camera Store in NYC. Apple iPads. B&H has the lowest prices&highest level of customer service.Ship Worldwide.

Editorial

  • In Short
    The selection and the frenzy of activity are daunting, but the prices can't be beat. The Used Annex upstairs sells marked-down camera bags and hardware, and it's also a treasure...

  • 10/26/2006 Provided by Citysearch
Additional information
  • Hours: Mon-Thurs 9am-7pm; Fri 9am-1pm; EST Fri 9am-2pm DST CLOSE @ 2pm FRI; CLOSED SAT; Sun 10am-6pm
  • Neighborhoods: Chelsea, Midtown
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