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Businiess name:
B & H Photo-Video-Pro Audio
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Review by:
citysearch c.
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Review content:
I purchased my flatscreen TV from the B&H website. The TV itself is incredible and I love it, but the experience of buying it was one of the worst I've ever had. The site advertised a "white glove installation service," which I paid extra for, but on the day of delivery, the deliveryman told me he would only do an installation if I gave him some cash. Like a fool, I gave him $20. He said he had to get tools from his car, left my apartment, and then never came back. When I called B&H, the rep I spoke with was very rude and said I had misunderstood the terms of the delivery (their description on the site was completely misleading), and that the deliveryman himself was in no way affiliated with the company and they would not track him down or give me any sort of refund. I'd never go there again.
Pros: Good products
Cons: Horrendous customer service
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