We hired Hansons Windows to do our gutters, siding, roofing and trim.
Our only complaint is that we were not given a time frame for when the job would be started and completed. We had problems later with finding out when the crews would be coming, and that seems like information that should have been provided upfront.
The installation crews were very courteous and professional, and they did a good job. The women in the scheduling office also did a good job for the most part. However, figuring out who I need to talk to with questions/concerns was a little confusing. We got calls from several different people in the scheduling office, and I didn't find out till the job was nearly finished that we had a ""project coordinator.""
It would have been helpful to have a single point-of-contact that we could contact with all questions related to our job, rather than being passed around to multiple people.
Once the Hansons crews actually showed up, we were very happy with the work they did, and we're very happy with how our house looks.
I actually have 2 suggestions for Hansons:1. Having a single-point-of-contact for everything once the job was scheduled would have been helpful. 2. If the crew can't make it on the day we're expecting them, that's OK, we understand that things like bad weather and delays on other jobs can back things up, but we should ALWAYS get a call letting us know that the job is delayed, why it's delayed, and when we can expect it to be done. That did not happen consistently.
We got two other estimates, and we went with Hansons even though it was more expensive, because we were impressed with the sales person's presentation on Hansons' quality, customer service, and long-term guarantees.
We would consider Hansons Windows for future jobs.
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