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Review content:
This shop is a scam. They told me that they would only charge me $450 to remove and reinstall my transmission that I had rebuilt. It needed a new pump and that was it ($150 part) they said that all they would charge to replace the pump was the cost of the pump as I knew that was the problem when I took it in. They even said the pump was around $150, but possibly it would not need a whole pump, just a new rotor. A few days later they call and say that the transmission needs to be completely rebuilt at a cost of over $1600. Quite the difference from the phone conversation. They said a pump would be $350+, a new torque converter would be $400+ and a new seal kit would be $100. They also said this would include their 24 month warranty. Well, fortunately for me, I had just built the transmission, so I asked them how it would be possible that the whole transmission needed a complete rebuild as it was just done and all the parts were not just new, they were top of the line. I also new that I could buy a new pump on ebay for $150 or less and that a new torque converter on ebay is only $120 and that the only seals needing replaced would only cost about $20 from the local transmission supply shop. I told them to box up the transmission and I will fix it and they can just put it back in as that is all I wanted to pay them for. After much negotiating on there part, they brought their price down to $900 and gave me a 6 month warranty. I didnt like the deal, but figured the warranty was worth it as they said they would warranty the whole transmission. FF 1 month, I noticed right away that the transmission was acting funny and I suspected the valve body being bad as it is a common problem with this transmission. I go back and explain the problem and symptoms and they sniff the fluid and check for codes and say everything is fine. I dont believe them, so I take some videos of the symptoms and send it to them and to my transmission adviser in Alabama. My adviser tells me that it is definatly the valve body. Finally, choice transmission looks at the video and agrees with me that there is a problem and it is probably the valve body. So I take it back, under warranty, and they keep it for 3 days and finally say that it needs a valve body and that would cost me $400. I said its under warranty, they replied that the warranty is only on the torque converter and not on the transmission. I said they were full of bs and they had told me the warranty is on the whole transmission as I was told this by them when I paid before. They denied it and will not fix the warrantied item. I will be persuing them in court and with the media teams to see if they will actually honor their warranty. If you are thinking of using this shop, do not do it. THEY ARE A SCAM AND ONLY AFTER YOUR MONEY. They do not honor their warranty unless they are able to way overcharge you for the work that they do, You will save money and get better quality work at another shop that actually honors their warranties. Lets face it, transmission problems suck, there are many scam shops and since most people have no clue about transmissions, they get screwed. That is why I rebuilt it myself and have now rebuilt 2 transmission, both of which work great with the exception of this valve body problem. Go somewhere else and save yourself the headache. \r
I just talked to them, and now they say that they are only going to replace the valve body with a used one, not even a remanufactured one that would have fixed the flaw by GM. So, it is not even a proper fix. At the end of the conversation, they told me that I was no longer considered a customer of theirs and were going to void any warranty that I had already paid for. They know that the transmission will fail prior to the end of the warranty as this problem will cause premature failure.
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