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Businiess name:
Hollywood Holiday Inn Express Hotel
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Review by:
citysearch c.
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Review content:
Our laptop was stolen from his hotel and not one accomodation has been made to help replace it or make ammends for what obviously was a staff theft. The room was locked. Only hotel staff had access during our stay. They are claiming that nothing can/will be done. 3 times we have been promised a return call regarding this matter , each time over 48 hours has gone by with no contact. The laptop was purchased by my 10 year old who worked for 2.5 years to earn the $. Now... it's just gone and there is no compassion or resolution from the hotel. ""Call your attorney"" is the response we get from Customer Relations.\r
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Not to mention...There are bars on the windows of the rooms... not sure how one would escape if needed. \r
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We are priority members and have been treated terribly. As a consumer, I am very disappinted. The least this hotel could do would be to refund the $188 hotel room to help pay for a replacement of this computer. VERY SAD! Beware!
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