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Businiess name:
Royal Thai Asian Grill
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Review by:
citysearch c.
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Review content:
We have ordered take out a number of times, and noticed that the newer management that took over a few years ago would always round up the bill, and couldn't explain how he got to that total. When we questioned this, we were told some lame excuses for why the pricing was different than anticipated (esp. when using a 10% off coupon). We normally tip 10% on take out, so we just stopped tipping there. But because it was so close and convenient and usually pretty good (EXCEPT FOR THE PAD THAI, WHICH IS HORRIBLE), we continued to order from there. Well tonight was the last straw. It may seem like a small violation, but it was the straw that broke the camel's back. We called and ordered a single dessert (Mango with Sticky Rice) to go. When my wife walked in, she checked the price on the wall, which stated it was $3.95. She calculated in her head that the total should be close to $4.30. Instead the manager brought her the credit card receipt that showed he had charged her $6! When she asked him about this, he said it was because of the credit card cost and there was a minimum of $5. She told him she had cash and would have used it, had he told her, but he said it was too late and it was already charged. He said, now you know for next time. She told him there would not be a next time! There is a huge difference in a 3% credit card charge (or a $5 minimum) and a 30% mark up! This guy is a habitual scammer and we would strongly discourage others from patronizing this place unless they change their practices. It is illegal, and immoral and just not how business is done in Arvada, CO, USA!
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