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Businiess name:
Gold Garden
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Review by:
citysearch c.
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Review content:
Food is good but the service is horrible! My family and extended family go there about two or three times a week so our faces are familiar to the restaurant. The last two times I went there we ordered our usuals. One of our favorites is their chicken and tofu. The tofu was extra SOUR and didn't taste right, like all the other times. We told the waiter and they brought out a new plate (same but with Japanese tofu). After we were done dining, we over heard the owner saying that no way the tofu was sour. Well, if it wasn't sour, we would've ate it. Why don't she taste it for herself! We usually leave a good tip but this time we left less. We went back last weekend and ordered the tofu again, requested the Japanese tofu. They brought out the platter and it didn't look like what we ordered. The tofu was deep fried, and wasn't with chicken but mushrooms! I looked at it questionable and we got the waiter again and said it's not what we ordered. Now the owner stepped in said ""Well, it's what you ordered right? The not sour tofu."" with an attitude commenting that we are causing trouble. The owner just kept persuading us to eat it. We were quite upset that they just didn't take it back and bring out the right thing. Ofcourse they didn't discount the platter like a restaurant with excellent service would so when I went to pay, I drew a big line accross the tip amount, giving them 0.00! My husband said we are not going there again and are discouraging everyone else in the family too. In fact, my husband's side of the family is having a party there next week, and we are tellilng them to call it off. Bring the business elsewhere!
Pros: Food is good.
Cons: Worst customer service and greedy owner.
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