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Businiess name:
Lucy's Cakes
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Review by:
citysearch c.
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Review content:
I scheduled a wedding consultation on Friday afternoon, and my mother drove in from Houston to attend with me. When we arrived and said we were there for an appt. the man behind the counter threw up his hands and said, ""Someone scheduled an appt for Friday! You have to be joking!"" I told him he had about two seconds to apologize for his rudeness or I was going to turn ""Bridezilla"" on him! He never once apologized, and when the lady came out from behind the counter, it got worse. They clearly did not want to help us, and although we set for an hour discussing cakes, there was no personal service. I watched the interaction between the entire staff and other customers, and was appalled at the way people were treated when they came to pick up their cakes. This was our first stop for cakes because everyone around town had told us how great Lucy's was, so we stayed when clearly, we should have walked out immediately! Their caked tasted old, was served to us in globs on paper plates without water to wash it down. The lady helping us did not listen to our budget concerns and kept forcing her most expensive cake on us. I will NEVER go back there or recommend them to anyone! We found a wonderful cake lady in Round Rock who deserves everyone's business for her professionalism and GREAT cakes...Carol's Creations off of Texas Avenue is the place to go!!!
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