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Businiess name:
Blooms-The Flower Shop
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Review by:
citysearch c.
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Review content:
My mom recommended this florist to me, so I disregarded my weary feelings about his lack of attention to detail. After getting a vague contract for my wedding flowers, I called him and expressed my concern. He told me I could add the additional details and then sign and fax it back to him. I did as he suggested. However on the day of our wedding three things went wrong.
1) I received eggplant cali lilies for the bridesmaids instead of white. The bridemaids dress were eggplant and you can not see the flowers in any of our photos.
2)My boutique was MUCH smaller than we discussed because they only included 8 small tulips not the 20 tulips I had ordered.
3) They left the cake topper at the front desk at the hotel our reception was at. It never got to the wedding coordinator as I specifically stated to the florist.
After being alerted to the problems, I called the florist and expressed why I was disappointed. He said he would see what he could do and call me back. He called my mother half an hour later and said that the boutiques would have to be picked up and brought back to his shop and then he would deliver them again but couldn't guarantee the time. His shop was 25 minutes away from the church and our wedding started in an hour and half, so of course I didn't agree.
I called him after we got back from our honeymoon. He apologized for the mistakes and said he would call me back once he spoke with the person who he subcontracted the job out to (Due to personal problems that weekend he had subcontracted this job to another florist). A week went by and I didn't hear from him. In the following month I called back multiple times and left several messages with his staff. I finally got a hold of him and he apologized again and asked me what I thought was fair refund price. I told him and he said that was fine, he would apply the refund to the card he had on file. Three months later and still no refund even though I've called every other week.
Pros: flowers were not brown or wilted
Cons: Owner., and horrible customer service
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